The Newbury Boston Reviews

An astounding 10/10 masterclass in hospitality—truly flawless!The Newbury Hotel completely blew me away. It easily earns a perfect 10/10 for both its unbeatable location and the impeccable guest experience. This is a hotel designed for people who truly appreciate the finer, thoughtful touches.The fundamentals of the room were absolutely spotless and pristine. The bathroom was immaculate, and they go completely above and beyond with high-end extras like a Nespresso Vertuo machine and incredibly plush dressing gowns.Beyond the room, the experience is just "plus plus plus" across the board. The afternoon chocolates in the guest lounge were exquisite. For fitness, it is easily one of the best hotel gyms I have ever experienced. They didn't cut any corners—featuring high-quality equipment, Peloton bikes, complimentary energy drinks, and even perfectly sized gym towels.What ties it all together is the incredible team. The staff were remarkably friendly at every single level, from the welcoming front desk team to the lovely housekeeping staff. The Newbury is an astounding hotel, and I will be staying here every single time I visit the city.

Great location, very clean inside, excellent service, and a well-equipped gym.

The hotel's location is excellent. There's a Tiffany & Co. downstairs, a park right across the street, and luxury boutiques like Rolex nearby, making it super convenient for shopping.

The room was decent and the staff were friendly, but it wasn't worth the high price. There was nothing particularly outstanding about it.

Excellent service, great location, and super comfortable beds and pillows.

Excellent location, superb service, a bit pricey.

Beautifully situated in the Back Bay neighborhood, this hotel offers convenient location, excellent service and a clean and cozy luxury stay for business or leisure travel. Highly recommended.

The room was fantastic!! And the surrounding area is super convenient.

It’s a beautiful hotel. Room is nice and comfy. Location is perfect. However, service is terrible. Like a 3-star hotel. When we arrived, there was no doorman at the door to help with luggages. After a 24-hour door to door travel, we had to carry our luggages up and still no one offered help. Housekeeping was not a 5-star ranking standard. Bedsheets were not changed even on the 5th night I stayed. From day 2, we have to call front desk to replenish water everyday. If u don’t call, no water is replenish. A request of a kettle took 30 mins. We ordered a few packages from Amazon and Target, took them two whole days to check where are the packages. Called front desk 3 times, went down to talk face to face with front desk 2 times. Finally they found it and brought it to the room.

The hotel's service is very attentive, There is a sense of familiarity with home

exceptional service and room- everyone is so friendly and helpful, and the room and bed is very cozy. Would definitely recommend as it’s also very convenient. Sad to see people on strike- wish these people would be paid better as they deserve it.

My second stay at the hotel in a month. Really impressed with hotel services by everyone i encountered at The Newbury Boston. I had a late midnight flight flying out, so have requested for a late check out via trip.com comment box. When I checked in, the hotel told me they took note of my request on the trip.com booking and gave me a late check out. Appreciate the professional service at the reception! And the efficiency of trip.com on meeting my request and bookings 🩵 Thank you

All good.

The room rate and service were completely disproportionate. The price didn't even include free water by default! They only brought the water when I was almost going to bed, which was outrageous. Upon arrival, no staff introduced the hotel facilities, so I didn't even realize where the common lounge was until I was almost leaving... They only gave me a toilet...