The Liberty, a Luxury Collection Hotel, Boston

We had an extremely disappointing experience at this hotel. We booked two rooms through Trip.com and fully paid in advance, yet after our stay, the hotel charged our credit cards again for the room fees, taxes, and other charges. On top of that, we had only one car parked, but the hotel wrongly charged parking fees twice under both rooms. Despite repeated follow-ups since October, it’s now December and the refund issue is still unresolved. The lack of accountability and slow response from the hotel are unacceptable, especially for a so-called five-star property. We expected much better service and professionalism.

Cannot say enough great things about this hotel but the service and staff were above and beyond in every way. Customers for life. We most definitely will be back.

Excellent historic hotel in great location .5 mile walk to Boston Common area. Room was clean and artistic with super comfortable bed. The staff was very friend and helpful. We loved the lobby area with multiple extra large tv screen to enjoy the Works Cup events and order classy cocktails! Love it over all!

Staff at front desk weren’t very helpful. Room was okay - not the quality I would expect from a 5 star hotel