The Ritz-Carlton, Boston Reviews

A Disappointing Lack of Service at The Ritz-Carlton, Boston Stay: August 5 – August 7 I’ve stayed at many Ritz-Carlton properties worldwide and have always appreciated the brand’s hallmark of attentive, gracious service. Unfortunately, my experience at the Boston location fell far below that standard—specifically in the Executive Lounge. From the moment my family arrived, we were greeted by two staff members: a young man at the front desk and a woman (whom I’ll refer to as “beehive hair”) who seemed more interested in disappearing into the back kitchen than in acknowledging guests. Neither welcomed us, offered assistance, or checked on us during our entire two‑day stay. The lounge felt abandoned. When we needed something as basic as a bottle opener, salt and pepper, napkins, or any other simple item, we had to search for it ourselves—like a scavenger hunt. The front desk was frequently unattended, and the beehive‑haired employee would retreat to the kitchen for long stretches, leaving guests to fend for themselves. For a property that prides itself on luxury and personalized care, this level of neglect was shocking. I don’t expect to be fawned over, but a simple greeting or a genuine “how can I help?” would have gone a long way. Instead, we felt invisible. I hope this was an isolated lapse, but based on this visit, I cannot recommend the Executive Lounge at The Ritz‑Carlton, Boston. A hotel stay should feel welcoming—not like a self‑service obstacle course. The only person who was helpful and acknowledged us was an older Hispanic lady. She was very attentive . This review doesn’t apply to her. Rating: 2/5 (primarily for the facilities; service gets a 1).

Old, dated, and basic. Not at all what I expected from a Ritz-Carlton, especially compared to their properties in mainland China or Hong Kong. I'd highly recommend the Four Seasons instead.

The flowers ordered through the concierge were lovely. It's not far from Chinatown, making it easy to walk to dinner. It's also close enough to go for a run in the park. The location is good.

The location is convenient and the environment is good. However, despite informing the hotel well in advance to set up the sofa bed, we arrived at nearly 10 PM, and someone only came to make the bed close to 11 PM.

Amazing lounge and very great location, great breakfast

This is probably the oldest-looking Ritz Carlton that I have visited. It is just like a normal hotel. The location is great, but everything else just doesn't look like a Ritz-Carlton. You will feel this the moment you get of the car. However, it is Boston and everything is overpriced.

It's in downtown Boston, very convenient to Chinatown.

The location is great. Up to luxury hotel standard in the US. But not comparable to the other Ritz Carlton especially in Asia.

Great location

The room is clean and service is good. The hotel is located in a very convenient location in Boston and it’s safe to walk around even at night.

great place for stay and nice view from the room , friendly staff

Don't go The cleaning staff stole things!! Dyson hair dryers and hair straighteners were stolen 6

The facilities are complete, the bed is comfortable, and the service is good

The whole place is old, hair stuck to the wall in the bathroom, not cleaned at all. I told the front desk about valet parking but it was no use, until I got impatient and called again, no one responded. I called for car and luggage service at 11:15, and called again at 11:30, and someone came up to pick up the luggage, and then the luggage service notified me to pick up the car, and I left the hotel at 11:45... I think the Ritz brand is basically finished.