"The hotel is reasonable. It can’t be anything more than this. Rooms (309/311) are on the 3rd floor with a river view. They are both sold as superior river view rooms. They do have river views but are not superior in any way if you’ve stayed in other hotels. There is no air conditioning ( the hotel is old and built from stone and wood - and heats up to the point where you cannot sleep) but a noisy electric fan is provided. There are no USB charging sockets in the room and the shower is basic with distinctly average shower gel / shampoo bottle attached to the wall. The floor is wooden and squeaks a lot and the decor is bland (although this is, of course, subjective). In our view it needs a desperate refurbishment of the bedrooms and bathrooms….some of the rooms have a refurbished bathroom if you’ve stayed ask. The hotel has an underground secure (ish) garage for cars and motorbikes accessed via a room key from outside and inside. There are additional charges for parking - approx €18-20 euros for a car and half that for motorbikes per night. Location wise it is good as it is in the centre of town right by the bridge and the food is good with friendly service staff. Nice bar and restaurant area for views and evening meals / breakfast. Breakfast is basic continental affair and they offer a half board with 3 course meal options…which we took and had carrot soup as an amuse bouche for the first 3 days! You can ask to go a la carte which offers a few other dishes. The middle aged lady on reception was reasonably unhelpful and couldn’t really be bothered to help - with any request greeted with a sigh like it was too much trouble - perhaps she should recognise she works in hospitality and perhaps try to help guests a bit harder? Apparently it’s a family run hotel and this is not my first time staying here. Overall it’s an ok place to stay if visiting Bouillon for a couple of days - but it also appears there is a new hotel being built almost next door due to open summer 2026 - I think we will look there in future! This is for the reasons outlined above - the rooms need an urgent upgrade to modern standards and the attitude of the front desk lady need to be more friendly and helpful. I’m paying a lot of money to stay here and felt like an unwanted guest."

"There's no toilet in the room, but there is a shower. Toilets and an additional shower are in the hallway. Everything is clean and tidy, but very basic. No luxury, just perfectly fine! The staff is very friendly, and the breakfast is excellent! It's also great that they've already prepared breakfast for the trail runners at night!"

"CHAMBRES PETITE ET SALE VITRE MIROIR JOINT DE DOUCHE TAPIS COULOIR DEGOUTANT REPAS BON MAIS VAISSELLE SALE PATRONNE QUI NE VEUT PAS SE REMETTRE EN QUESTION A FUIR PAS BALNEO ET POURTANT IL Y A DU POTENTIEL PHOTOS DES CHAMBRES NE CORRESPONDENT PAS"

"Excellent 3 to 4 star apartment with a 4 star breakfast that is freshly baked daily. Beautiful garden and quiet area. Extremely suitable for taking many walks in the beautiful forests of the region. Very friendly and multilingual owners."

"Court reception and helpfulness at all. Good food with large portions. Very nice. Price/quality very correct! One minute point: the narrow 2-persoonsbedden.... And not suitable for who is difficult to be boned, there is no lift."