Oaks Brisbane Mews Suites

Lost a cell phone. Phoned and was advised this had been found and if I organised a pre paid envelope this would be posted to myself. I organised the pre paid international envelope to be delivered to then send the cell phone to my home address. The prepaid envelope has been returned to the sender and I am unsuccessfully able to get any replies from the company now on how my phone will be returned to me

You would have to pay me too stay here it is the worst’s place I have have ever stayed the hall way are dirty it smells the walls a dirty as well the rooms smell of smoke the staff do not care the manager is no we’re too be found parties all night long no sleep no thanks.

there was no info to assist guests with orientation or meals. The unadvertised cost of parking and card surcharge were a big turnoff. TV not working very frustrating. Stale air in corridor most disconcerting.

We enjoyed our stay and staff were very helpful with any concern we had whilst staying in the Mews apartments. More bowls and ovenware would have been good to be able to use the oven and microwave. Only one saucepan and one fry-pan in the kitchen.

We had chosen to stay at this Accommodation overnight 07/07/24 as it was close to the venue in which our son was attending his year 12 school formal. And I regret our choice. The Apartment didn’t just look tired and dirty, it felt dank and it smelt of mould. The carpet was old and stained beyond salvation. There has definitely been an issue with the carpet in the dining area in particular. Not only did it smell rotten, it had been lifted from the flooring but no attempt had been made to refit it securely back into place. Instead you will find a gap with exposed nails sticking upwards. The walls were grimy and dusty and covered in multiple plaster patches. It looks like some half attempt at restoration was started but no one could be bothered to finish the job. Old and mouldy bathrooms, broken fittings, sticky floor tiles and kitchen surfaces….. the list could just go on. And when did a piece of folded up paper towel become a suitable replacement for a Chux cloth! I am perplexed as to how, in 2024, a property that carry’s the Oaks name can get away with renting out Apartments in this sort of condition. It’s like there is just no pride in the property. No care given! Based off the photos on the Oaks website, we thought we were reserving a basic but clean and fresh two bedroom Executive Apartment. But let’s call that false advertising as we got nothing of the sort. We paid $334 for the accommodation plus $29 for parking. We feel ripped off and we would never want to go back. And if this standard is considered ok by the Oaks brand, then we will be doing our best to avoid staying at any of their properties in the future.

LOCATION Very close to the Brisbane Royal & Women’s Hospital. ROOM The hotel has a number of apartment blocks. The corridors are dark and quite depressing, but inside the rooms are a different story. Our apartment had a comfy living room, two double bedrooms and a kitchen, with a kettle, microwave, fridge freezer, a washer / drier, and an iron and ironing board. It also had a balcony, not that we found the time to sit out there! FACILITIES We never used any of the other facilities. STAFF The reception staff were helpful. OTHER Can I suggest that Oaks reconsider the message card placed in the room that asks that when you leave, you dispose of your rubbish down the garbage shute near the lifts, as our block had no such facility. We ended up handing it to reception! I also have to comment that this was the only place we stayed where the cleanliness was questionable. The kitchen surfaces and drawers were sticky, and the carpets didn't look like they'd been properly hoovered.