We had a very bad experience during our stay at Red Roof Inn Buffalo. We had to change our room 3 times. The first room, 218, did not have a functioning air conditioner. The 2nd room, 222, had the smell of smoke in the room and there was a stain on one of the comforters. The 3rd room, 202, had an entrance lock which did not function properly, and left the room unsecured. We finally were able to settle in room 201, although we were locked out for a little when returning from our trip. We had to go to the lobby to ask the staff to unlock it once again. Also in that room the toilet still had smells of urine. These issues cost us a lot of time and having to go back to the front desk three times was a real inconvenience for us. I would like to request a refund amount equaling the cost for staying at one of the rooms.
