The overall check-in experience was very poor. On the night of check-in, a stranger broke into the room by swiping the universal key card. I was not even wearing clothes. I am scared to think about it now. Later, the staff explained that the training was not in place and that the customer service was showing other guests to the room. It's really scary to swipe the universal card to open the door without permission. I came here because of the Blue Ocean brand. I didn't expect such a thing to happen. The hotel's safety management is so inadequate. Safety is the first priority. That night I checked out directly, not daring to stay any longer, so I changed to a hotel. The hotel refunded my room fee the next day, but it was really disappointing. Even a newly opened hotel should be worthy of the trust of its customers. How can it make people feel at ease if it cannot even guarantee the most basic guest safety and privacy? Checking in
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