Woolley Grange - A Luxury Family Hotel

The hotel was in need of a facelift, it was tired in a lot of places and we felt given this, it was very overpriced. We didn’t know about the refurbishment when we booked so I see now that is going to happen and will hopefully improve things but it obviously didn’t help our stay. This should have been made clear on the website (which it now is but I don’t know when this was added). We had to change our room as it was up extremely steep stairs (with no handrail on the top section) which we feel were unsafe for our 18 month old son. The room was also very cold. Our new room was extremely hot (without any radiators on) and was hard to cool down so we slept poorly. We were told there wasn’t anything that could be done about the temperature of either room as it was down to radiators and it being an old house. The outside facilities for children were very worn and used (the outside huts) which were disappointing. The pool area was looking run down and was cold, our son’s lips went blue in the pool! We did report this to reception but were told others hadn’t complained. My massage was very poor. The therapist had freezing cold hands, never asked if the pressure was ok and I had to ask several times for it to be firmer as it was more like being stroked! Really disappointing. I was not asked if the massage was ok at the end either (and it was about 10 mins short too). The food choice was pretty limited, the soup, pie and fish of the day were basically the same the 4 nights we were there and no new dishes added. The food was average in taste and fairly expensive. There was only one larger on offer until the last day we were there when they finally got an additional choice in. They had run out of rose wine too. We had to wait a long time to order a drink in the evenings and staff were hard to find. Overall we were very disappointed in our stay and felt a lot more could have been done to improve things, instead it felt like the hotel and staff were just counting down to the refurb!

From the moment you arrive at Woolley Grange it is a feeling of peace & calm. It's a beautiful old house with lots of character & the grounds are kept so well. This was my second visit & I enjoyed it every bit as much as the first time. After a lovely welcome in reception we were shown to our room which was everything we could have wished for. Spotlessly clean, a large bathroom with nice toiletries & a huge comfy bed. We used the indoor pool twice while we were there & it is warm & well looked after. Breakfast the next morning was first class & all the staff are excellent. I can't recommend this hotel enough & can't wait for my next visit after the closure for refurbishment.

Ideal for families. The hotel kept giving the more we explored the grounds. Our daughter didn't want to leave! From the indoor pool to the outdoor swing, to the wooden play house to the play den to the rabbits to the fairy garden and on and on and on! Every corner we turned there was another kid friendly activity or point of interest. We've never been to such a family orientated hotel whilst feeling very pampered at the same time. Thank you for a lovely few days away.

An absolutely fantastic break for my 3 daughters and my mum and I. We swam, had huge fun in the children's den, used the garden games including games of football and ate the most gorgeous food. Our Hayloft suite was perfect for 3 children and 2 adults, and the attention to detail was really noticeable. Even being greeted by someone who knew my children's names was special.

We've just returned from a lovely 4 night stay in this beautiful hotel.Yes other reviewers have put it needs some TLC which I suppose it does,but it adds to the charm of this old country house.The staff are so lovely and very helpful nothing is too much trouble.The grounds are nice to walk round.Theres an outdoor pool and a lovely walled garden.Play areas for the children,ducks and chickens.There's a few lounges to sit and relax,books and board games available.There is a few dining areas including an orangery for breakfast and evening meal.We didn't have an evening meal during our stay as we had eaten out elsewhere on our day out or had booked a restaurant in the nearby village.The rooms are small but cosy,we had a standard room.It had all u needed.The bathroom was huge.All toiletteries provided,bathrobes and slippers.We didn't use the pools as we weren't really in during the day but it seemed very busy with children.There isn't a bar but they do have a drinks book so you can order from that which we did and sat outside and they have waiter service.Prices are high though.We loved this hotel so much and didn't want to leave.Colin and Lisa were always chatty and friendly.If were ever in the area again we would definitely return for another stay.

We had a lovely weekend stay here. Staff are very friendly and accommodating. We stayed in a very comfortable room well equipped with everything we needed. The hotel itself has a lovely walled garden and outside grounds to walk around. Inside there are a number of rooms and areas with seating and sofas A bookshelf of books and another of games to be used. Breakfast was varied and delicious. A lovely hotel very well located to visit Bath and Bradford on Avon