Dalesgate Hotel - Self Check IN

This hotel was very deceiving from the outside as looked a bit tired and worn . However the room was very clean and all the home comforts you would expect from a 5 star . I hate to leave anything negative as the breakfast was fantastic . ( please see this as a constructive) The bed was the most uncomfortable sleep ever due to the quality of the mattress, which is a shame when everything else was top notch from a budget hotel . I would have had no hesitation in rated this 5 star had myself and my husband not suffered from a bad back after many attempts at trying to get a restful sleep on such a soft mattress . However, after saying that, we would most definitely have no hesitation in staying here again if the mattress was of of higher quality .

Make sure you receive the code for entry BEFORE you arrive. I didn’t receive it! Called the 0800 number and eventually got access. The hotel and room is very dated, it felt like going back to the 70’s. I could not stand properly up to urinate in the toilet the space was so tight. Bed creaked when you sat/laid on it. On a more positive note, the breakfast choice is superb. My partner had a full English breakfast, it looked delicious. I had a continental breakfast. Excellent! Not worth £80 stay for 1 night.

This place has very poor facility, the building is so old and out dated, there is nothing around this area and is located by the main road (so it is noisy). There is no one at the hotel during the prime check-in time, everything and everyone is virtual. I won't call this a hotel or a B&B.

Decent enough area with buses into town centre if needed or a 20 minute walk. Good parking, clean enough but very basic room. Tea and coffee making facilities. Fairly comfortable bed. Excellent breakfast by a lady who seems to have to run the place on her own. Overall stay totally let down by the fact no hot water was available either on the evening or in the morning so no shower and even the cold water ran at a trickle which in my opinion is totally unacceptable. Spoke to the manager/owner and whilst he apologised did not offer a refund of any sort. Would not stay again as my impression is this hotel is run from a distance and will only get worse in the future as it appears a little run down now.