Premier Inn Braintree (A120)

We were booked to stay in this hotel as a big group spread out over a few rooms. We were all arriving at different times, me and my husband arrived at 2:15pm, we were told our room was ready but we would have to pay £15 to check in 45 minutes early, so we decided to go and wait in the pub/restaurant next door as we felt that was a lot of money for the sake of 45 minutes. Then other members of our group arrived at 2:56pm and they were told that they would have to wait 4 minutes to check in even though their rooms were ready. At 3:10pm me and my husband walked over to check in and the queue to check in was going out of the door, the whole process seemed very slow as the queue was barely moving, there was only one lady checking everyone in. I understand that these early check in rules are probably the same with all Premier Inns, but considering how busy this hotel was and that there was only one person on reception, the poor lady seemed rushed off her feet, whereas if we could have checked in gradually it would have helped her out massively and it would have made the process so much quicker for the guests. The hotel itself was fine, it wasn't anything special but the room was spacious and the bed was comfy.

Hotel was very tired. Badly needs a refurbishment. Cleaning needs attention. Only minimum staff. Brewer's fayre also minimum staff . One member of staff taking drinks and food orders. Queue unbelievable at times.

Brilliant customer service all staff cleaners and receptionists were very kind, friendly and approachable we had a 2 year old with us and they were brilliant with her stored her milk in the fridge and also heated up for her for bed time. Very chatty on the front desk always welcoming with a smile and a chat kept asking how the stay was going. Went above beyond without having air con offered us a frozen towel and also ice poles to cool us down 110% be coming back great work !!

The room we were allocated had no air conditioning and the room was very hot. Advertised was ice towels and ice pops and when I went to get these for me and my family I was given one towel for all four of use. We stayed at this hotel because it was close to the airport and so that we could all have a relatively good night sleep before travel. Well this didn’t happen for any of us due to humidity of the room

Clean tidy and quiet hotel, pleasant staff well stocked buffet breakfast with air con in the restaurant/bar area Room was very warm but a fan was supplied car parking was free but remember to put in registration plate on arrival

The room was clean but basic. No air conditioning but a fan was provided. Had to pay £15 early arrival fee even though the room was ready and we were only an hour early. No lift in this building which meant lugging baggage up flights of stairs. The bathroom really needs a non slip bath mat. Both my friend and I nearly slipped either in the bath or on the floor getting out. The breakfast the next morning was adequate but the restaurant itself felt tired and not very clean. All in all it did the job but I have stayed in better Premier Inn's in the past.