Grand Crowne Resort

This worked perfectly for us! Close to everything and yet set off to the side so not too busy!

Property itself was good.some miscommunication regarding room placement, was resolved quickly. Only issue was the sofa/ sofabed very lumpy uncomfortable. Maintenance excellent, chirping smoke detector fixed immediately upon notification 10 o'clock at night. Loved washer/dryer in unit.

The room was dirty, i took picture bc i was going to say something at check out but instead i emailed corporate. The room we got was l i cated between the machinery room and their restock room for maids. So, the noise was terrible.

We arrived for a weekend getaway before school started. The property was rated really good online & we were excited for our stay. We made sure to call ahead of time because we were checking in later than the check in time online. We were assured this wasn’t an issue. When we arrived around 8:40pm we were informed the system was down & we were not able to have keys made. There were several upset guests in the lobby. We told the front desk attendant that it was okay and we were going to go somewhere for about an hour & we would be back. We ended up coming back around 11pm & our keys were ready. We unloaded everything including our two young kids & went to our building got all the way to our floor & found that they had assigned us a room that was not reachable due to a barrier made by the construction crew. I was obviously frustrated. We had tired kids & a ton of luggage that we then had to bring back downstairs & return to the lobby. When I informed the front desk they seemed very frazzled. Their phones were ringing off the hook & they had a lot of upset customers. One of which who had been assigned a room that was already occupied by an entire family that they had walked in on. I was told to go ahead & have my husband & kid get back in the car because it would be awhile. Finally when we got our keys we got to our room. We didn’t even have a shower curtain. Of course we didn’t notice this until the day before check out when we went to bathe the kids. Pull out was uncomfortable.

The check in was problematic. Front desk seemed stressed out and systems seemed problematic. It was quite away from a pool. The bed was just average. The restaurant was way understaffed. Didn't use the pool but it looked great. They really try to push you when you get parking pass to go to a timeshare thing. Disappointed

The room was average. Need to be deep cleaned, there were spiders in the room and ceiling fan fid not work. The rooms layout was awkward.