Premier Inn Burton On Trent Central

Friendly staff, easy check in and out. Room was good but a few questionable marks on the wall by the tv. Bed was comfy and sheets clean, as was the bathroom. Food in the attached resteraunt was good but service let it down somewhat. 20 minutes to bring a glass of pepsi over in a resteraunt with 3 customers. Second night i had to go up and ask for my drink twice. I would rebook if i am working in the area again

After travelling over 3 hours on a Friday afternoon from Southampton & having previously stayed at the Premier Inn in Richmond at the beginning of the month, our expectations were high & we were looking forward to a much needed sleep as daughter performing at Moira Canal Festival in morning- she's a young performer. Upon arrival,we were informed the restaurant would be closing in 45 mins,so the receptionist kindly booked us in.We went straight there & ordered nachos with chilli, a larger bites chicken burger & smaller chicken bites. The chilli was lukewarm, my daughter was given a beef burger & so had to wait a further 20 mins for chicken burger to be cooked. Both daughters ordered a carton drink with meal & were given a glass of apple juice, which we were charged for. However, this was refunded as my husband complained. However, willing to let it all go,as all so very tired & needed to freshen up get to bed & have a "guaranteed good night's sleep" as advertised. Alas, no. Upon entering the room, we were we greeted by scuffed walls by children's beds (not a nice thing to sleep next too), ***** of different coloured paint in corner, drink spillages on skirting boards, dirty carpet no vacuumed properly, both bedside tables removed so nowhere to put a drink or charge a phone for night and have alarm clock next to bed. No USB sockets at all( luckily bought a plug). Again, very disappointed but just needed to wash & get to sleep. However, upon entering the bathroom, again, there were dirty skirting boards, red shower gel down wall & no bodywash in the bottle provided to freshen up with. So yet another problem. By 10pm managed to get both daughters into bed, however they are continuing to complain how uncomfortable the beds are,so there goes our "good night's sleep", as we now have a 12 & 9 year old in with us & you can imagine that none of us are able to sleep well at all. It's too late to go down & complain with kids in tow; it's all highly stressful & instead of sleeping, here I am emailing a complaint at 11 pm. Also, as I am sitting writing , I can hear noise from the neighbouring room. Just want to leave asap. My daughter is performing in Midlands every weekend this month but will be cancelling future Premier Inn bookings in Lichfield & Dudley as I can't go through this again 😵‍💫 Seriously, got the "ICK!"

Easy to find and plenty of parking. Twelve minutes to the national memorial arboretum. Friendly welcome, simple check in process, clean room as expected, very comfortable bed and a great nights sleep. Restaurant service and food was superb.

Hotel was very clean and quiet. Room was well prepared and staff were very helpful. Breakfast was very nice and staff overall were helpful. Value of the hotel was good as well. I will use Premier Inn on my next visit to Saint George's Park again in the near future

You get what you pay for with premier inn lovely room lovely bed, didn’t have much interaction with staff but when I saw them with guests they did seem accommodating and professional only downfall is that the windows didn’t open at all I thought premier inn always have those secure windows with the wire holding it in place so it doesn’t open far, the room was extremely hot to say the least But like I said other than the window which is minor premier inn always does the job

Very basic hotel paid for early check in which was from 11am but my sons room wasn’t ready until 12, receptionist seemed to be having a bad day not helpful and very sharp with replies to questions we also paid for unlimited breakfast but we were told that we had to place an order for hot food and therefore not unlimited