On the positive side, this small hotel is centrally located, conveniently situated to explore lovely Braşov. The building is also beautifully renovated, well maintained and clean.
On the other hand, I found the staff unwelcoming and not helpful. The QR code for requesting help on WhatsApp doesn’t work either. Although I loved the bathroom, the room itself was dim, and could have been fitted with a mirror - the only mirror was the one above the sink in the bathroom. It would also be great to have the option of filling water bottles somewhere; this is a very basic way of minimizing plastic waste.
My biggest issue, and the reason I will not recommend this establishment, is the poor mattress quality - mine was thin and lumpy, and even after putting a duvet over it, it was still very uncomfortable. Falling asleep was very challenging. I asked via WhatsApp and also the receptionist to try and resolve the issue for the second night, but nothing further was done but making up the bed with the second duvet that I had already taken from the other bed.
Another issue that could have been a potential problem at check-in was that I had not received the entry code for the gate. The receptionist insisted that they had emailed it, which was not true. You need a SIM card that allows phone calls to resolve such issues; I was lucky that a random stranger let me in.
Lastly, be aware that breakfast does not cater for dietary requirements.
