Guest User
June 5, 2025
During my visit this week, I was drawn to the spa by its stunning scenery. However, upon entering, I was disappointed to find that it did not meet basic standards. Both the steam room and sauna were out of order. It would have been helpful if the receptionist had informed me or if there had been a notice displayed outside before I made my payment for such a subpar experience. I plan to contest the charges with my bank for services that were not provided. It's unfortunate, as I was hoping for an unforgettable experience, but the service, from the front desk to the facilities, fell short. I visited a couple of years ago, and it's evident that the quality of both the facilities and management has declined significantly. I will not be returning to this hotel in the future.