Batu Ampar Hotels with Breakfast

Here's a polished version of your feedback: ＞ I had a wonderful stay at Marriott Batam. The hospitality was exceptional, and I was touched by the many surprises thoughtfully planned for my birthday, which came as a very pleasant surprise. ＞ ＞ Every staff member was warm, friendly, and genuinely attentive, making my stay even more enjoyable and memorable. Their dedication to ensuring guests feel welcomed and valued truly stood out. ＞ ＞ Thank you to the entire team for your outstanding hospitality and for making my birthday celebration so special. I look forward to returning in the future.

I had a mixed experience at this hotel. On the positive side, the hotel is generally clean and the front desk staff are exceptionally polite and helpful. The room itself was tidy and the bathroom was in good condition. However, we stayed in Room 426 and had a very difficult time sleeping. The bed makes a lot of loud noise every time you turn over, which made it almost impossible to get a good night's rest. If you are looking for quality sleep, I would recommend requesting a different room. The worst part is I forgot to ask for changing another room😇😇😇

Booked the escape room which comes with Wellness body massage. This was previously Swiss Bel-inn hotel. I spent most of my time at Eska Spa there. It is about 5 mins ride to Nagoya Hill hotel. Breakfast was included in my package, and it is sufficient for a night stay. But I was utterly disappointed at the front desk service and the room. While I arrived early (around 12 plus), they said to come back after 2pm and not suggesting anything else on what to do during the wait. I am working in hotel line for over a decade, and honestly, I wished the girls had done better. I had to ask where the spa was, and after confused while, I managed to find it. The lift was being fixed when I arrived, and glass sliding door to the staircase was not working. I had reached out to the spa team the day before, as instructed in this channel, to book a slot. But they also did not get back to me, and was debating on whether the inclusion was correct or not. After about 10 minutes of waiting while the spa girls checked with Front desk, I said I had intended to buy 6-in-1 package. Only then I was given much attention (I was the only guest in the spa, by the way). And they then realised I was also a member. Things got better at the spa, but for the room, it was smelt of cigarettes. I could not stand the strong smell and the poor bell hop tried to spray the room with Glade, but it did not help. He brought an air purifier after I mentioned it, and then I decided to leave the room to Nagoya mall. Upon my return, the smell was much better, though the cigarettes smell is found on the pillows. There is a nice cafe and swimming pool, but I did not get to utilise them. Also, apparently there's two wings, and both wings have the same room numbers. I was given the old wing at the corner and I can hear the doors of my neighbours opening and closing. On my last day, there was a manager going around while we are having breakfast and he surprised me as I was eating when he approached. He greeted others as well as he went on his rounds at the restaurant. A good presentation. Anyway, for a night stay, it is sufficient because you don't have to leave the property if you intend to spend a whole spa day there.

Good location. As you would expect for a budget hotel. Ample parking Space.