Holiday Inn Express & Suites Bremen

My only issue with our stay is that someone in another room had a tv blaring until 2AM making a good night’s rest impossible. Surprisingly it was very loud, almost as though they were in the same room.

The sink was plugged our entire stay, we were always out of towels and toilet paper, the tv stopped working our last day

So outdated, dirty, mold on the ceiling in the bathroom. Beds we’re so uncomfortable and doors slamming of people coming and going all night.

A lot of things out of order (bathrooms in the lobby, pool, ice machine on 2nd floor, etc.). The elevator inspection was out of date. The front conveniance area was very low on a lot of things. The staff had no knowlegge of why the indoor pool was out of order and was not the most friendly staff. The manager/ower when asked about things was very defensive and not friendly at all. We had kids with us for a wedding we were part of and just wanted answers, we were NOT looking for compensation as he accused my family member of when we went to speak with him, very disrespectful and did not want to take accountability. Positive note, the rooms were clean and comfortable and no issues with housekeeping. The breakfast in the morning was great, no complaints and the lady that handles the area was so helpful and nice. My only problem was my little had to go potty in the middle of breakfast and due to the bathrooms in the lobby having out of order signs we had to rush to our room, he is still learning to hold it. All in all inwould rate hotel about a 2 out of 5. I have worked hotel management and the manager/owner should be ashamed with how he talks to a paying customer about complaints and not assume we everyone is looking for compensation. We were there for 3 nights and the whole time the lobby bathrooms and 2nd floor ice machines were out of order. The pool miraculaously was not out of order 15 mins after asking about it.

We were double charged for our stay. The gentleman at the counter tried to say it was normal practice to hold the amount for the room stay and also charge the same amount on our card…we were supposed to be charged 232.00 for one night, and instead have 2 charges of 232.00. I stay in hotels very regularly and have never heard of this policy other than typically a small amount held for incidentals. He was not willing to credit us and said one of the charges was just a hold and would eventually fall off. 3 days later it still has not. Very disappointed and will not stay here again.

Staff was very helpful to family member needing Uber and also family members arriving late to hotel. Great service!

Overall stay was very good. Rhonda was very courteous and polite and made the breakfast experience a pleasant one.

The TV and phone were not working. Had to give me a different room. Room key had to be swiped several times (new room) for entry.