Guest User
February 7, 2023
Me and my wife stayed at the hotel the week after new year, Jan 2023. Very well located and cozy. Unfortunately we had the most unpleasant experience when kindly raising the issue of the long waiting times for the shuttle to take us back and to the slopes, longer than usual. The owner of the property, a gentleman called Lorenzo, came as we were sharing w the staff, in what i can only portrait as constructive feedback, and started shouting at us and telling us that the service was impecable. We argued a bit, yet, the fury and violence displayed by this "person" were beyond any reason or dialogue. At check out his wife, Barbara i think, came down and apologised to us, excusing her husband's behaviour behind stress etc. Interestingly, we saw this person later shouting at some local ski shop owner again before we left. Avoid if possible, the place is real nice, the owner crazy lunatic.