Valtur Cervinia Cristallo Ski Resort, Member of Preferred Hotels & Resorts

Comfy rooms, good bar area, excellent boot room and decent food. Excellent bus service to get you to and form the slopes which ran all day as it is to far to walk in ski boots. Downside to the hotel - 1) Spa Prices are a rip off - double what I would find acceptable in such a standard of hotel. 2) NO house wine OR basic water is include in the half board - I find it incredible we had to buy bottles of water in the evening and they wouldn't supply us with tap water. 3) They have lots of waiters and bar staff but they were not particularly attentive, they were happy to stand together and chat rather than walk the bar or restaurant area to be pro-actively looking for servicing the guests.

Still not managed to check in. Huge que at the checkin desk and when we finaly got to the front was told to wait until the room was ready. Still waiting now. Not the service you expect after travelling all day. Appears to have lost its customer service since our last visit 2 years ago.

I rarely leave negative reviews, but my experience at Valtur Cervinia was extremely disappointing and far from what you would expect at this price point. We paid around €820 per night for the room, which sets very high expectations — unfortunately, the reality did not match at all. The overall service felt disorganized and inattentive, and several issues we raised during our stay were not properly addressed despite multiple complaints (see pics) We also heard during night lots of noises during night (midnight/one clock) coming from upstairs. My wife also registered it cause she got up cause noises What made the experience even worse was the parking situation. We had asked day prior the check out to meet hotel manager but day of check in it seems he was not available. Personel at reception anyway indeed than excuse themself at name of hotel for NOT pleasant experience was thinking good also to also charge the planned rate for parking, with no flexibility or goodwill gesture from the hotel. This felt unreasonable and frankly unacceptable given the circumstances. It showed poor attitude and complete lack of interest for guest perspective and bad experience 100 meant nothing to me but a lot symbolically if they did. Very very bad At this level of pricing, guests expect professionalism, responsiveness, and a certain level of care — none of which we experienced. Overall, very poor value for money and a frustrating stay. I would not recommend this hotel, especially considering the many better options available in Cervinia. Pics for your review

We had absolutely amazing week in Cervinia, weather was so nice most of the week with sun and blue sky we lost only 1.5 days due to high winds but there is plenty activities when no skiing in town. Resort is so relaxing with staff so kind helpful and smiling. Food quality is out of this world seriously delicious and waiters so patient while we were deciding what to have , special mention to Pasquale in pizza restaurant who helped us to choose nice main courses.Room was clean quiet and generally resort facilities like pool and ski storage room were convenient. We loved skiing in Italy and in Switzerland when Zermatt link was opened which was gem 💎 for us so we had mix of skiing routes to choose from. It was unforgettable holiday for us ! Thank

From the moment you step into the hotel, it is impossible not to be impressed. The interiors are undeniably beautiful—elegant, stylish, and thoughtfully furnished throughout. It creates a striking first impression and sets expectations of a truly high-end experience. Unfortunately, that is where the experience largely ends. Across almost every department, the level of service falls well below what one would expect from a hotel of this calibre. The issues appear so widespread that they suggest a deeper problem with overall management rather than isolated shortcomings. The result is a stay that feels consistently underwhelming and, at times, frustrating. Some examples of this lack of service include: • Ski rental: Staff spoke inappropriately to our teenager when he attempted to change skis, following advice from his ski school. • Ski equipment: Our son was mistakenly given ski boots two sizes too large. • Experience desk: Limited knowledge and little helpful guidance offered. • Front desk: Generally unhelpful with enquiries. A request for assistance with TV mirroring was never followed up. • In-room technology: The Netflix app does not function due to incompatibility with the TV system. • Spa: Booking is required, yet we were not informed of the 15+ age restriction or the one-hour time limit when reserving for our family. • Housekeeping: Attention to detail was poor; a small amount of make-up spilled on the floor remained there for the entire week. The room was not cleaned to a good standard. • Restaurant booking: A restaurant in town attempted to confirm our reservation via the hotel. As there was no response, our table was cancelled. • Entertainment: During the Winter Olympics in Italy, the hotel’s large screen and theatre did not show the events for guests. • Bar service: Consistently slow. • Town shuttle: Messages sent via WhatsApp requesting collection went unanswered. After 7pm, the charge rises to €10 per person for what is at most a 10-minute journey, which feels excessive. In summary, while the hotel excels in aesthetics, it falls significantly short in service and guest experience. With stronger management and attention to detail, it could be exceptional—but in its current state, it does not deliver on its promise.

Great service - quality food - great atmosphere - chef Antonio was appreciative of the compliments and was happy to meet us - they catered well for dietary intolerances

The food was exquisite. Beautifully prepared and presented. Antonio and team are fabulous chefs. Service is outstanding. Strongly recommend - we are coming back on Thursday!