FV Brisbane by Peppers

Loved this place, was awesome.

Reception staff wonderful. Studio apartment ok but no view except building works opposite who would be able to see right in. Couch and rug needs cleaning or replacing and floor didn't look clean. Everything else clean and comfortable. View from roof top pool wonderful unfortunately it was raining when we wanted to use it.

The room was excellent. However the pool areas / shared areas were not that well maintained / clean.

The property was conveniently located and was tidy. However, valet parking took longer than we expected on check out and we were charged on check out from our security deposit. We hadn’t been informed what this was for.

We've stayed in a few Accor properties in different cities but this one gave us a different experience. After checking in, we noticed that the outdoor balcony wouldn't lock and the balcony was connected to the next room's balcony. We have two young kids and the Fortitude Valley area is rougher than normal. We tried to call the reception via the phone in the room and realised it wasn't connected because it had no wire. We then called reception from our mobile phone three times with no answer and once to reservations and they also didn't answer so I had to go down to talk to reception about it. In the end, they ended up giving us another room which was smaller but at least the balcony could be locked. But this room had a missing TV remote. Again we tried calling reception and there was no answer so we gave up for the day and tried again the next day. Reception stated that they'd have someone come into our room to investigate but after being out on the town for a few hours, we realised this wasn't done and had to talk to reception again. Only after the second attempt did we get the remote. Overall the experience was very different from other Accor properties we stayed in. We don't plan on visiting this particular hotel in the future.

Beautiful staff, so friendly. Great central location to the Metro. Apartment was very spacious and the kids loved the rooftop pool!

Terrible communication, customer service and check-in experience even when I contacted the hotel to arrange/confirm arrangements including bed configuration etc prior to check-in. Provided a written complaint to manager via email and no reply or acknowledgment of concerns. Explore other hotel options :(

Great rooms but terrible sound proofing. Was on level 13 and felt like I was sleeping on the road. Woken up by early morning traffic

Perfect position, close to everything we need. Stayed here before and will definitely be booking again