Bristol Hostels

Honestly, the team here at the Mercure have gone above and beyond. I’m here for a business trip as I’m attending a trade show within the hotel and I have found the whole experience brilliant. I checked into my room but my toilet had a bit of an overexcited flush, the maintenance team came out to rectify but they upgraded my room without hesitation. I mentioned that I would be back here in 4 days time to stay due to my sister getting married around the corner and when I say that they are pulling out all the stops for her for that evening before the wedding, that isn’t even the half of it. I can’t say too much incase she reads this review beforehand but thank you a million times to Mahin and Stan for everything you’re doing for her. You’re making a Big Sister and her favourite person very happy! We’ll definitely be back!

A two night stay for two couples meeting at Bristol for a weekend getaway Stay could have been better in all areas Having not known what time we would arrive and not knowing the area we had pre-booked a table for evening meal at Chophouse the restaurant attached to the hotel, we thought this to be the easiest option. Very quiet in both the bar and restaurant area we expected a first class service … unfortunately not what we got! Cocktails took over 20 minutes to make which was really disappointing (they were nice enough when they finally arrived) We went through to the restaurant offered a set menu and normal menu Two chops were ordered from the set menu which ironically (chophouse) were not available a burger and fish off the main menu were also ordered, the fish resembling a sprat was quite disappointing, the burger was good - thank goodness the company was fantastic as the food didn’t surpass much more than ok. Having experienced the evening bar and the slow service well the breakfast experience downstairs was something else!! 2 mornings for breakfast quite a contrast too, Saturday morning was quite good, everything was available, cereal, juices, selection of breads, pots of yogurt and granola, smoked salmon and hot food we had breakfast at 9.00am, the restaurant Sunday we had breakfast at 9.30am, what a contrast, tables hadn’t been cleared (there were several empty and in this state) we cleared a table ourselves and had to request for a waitress to clean and wipe the table down. Where we had placed the previous used plates and cups , were left there and not cleared by the waitress. We went to the service area and it was a nightmare; throughout the time we were there the service was poor with lack of food displays and lack of cutlery and bowls, there was just chaos and what seemed like one guy working and trying to keep the place moving. In contrast to the day before, juices were running out, no available cereal bowls, no bread for toasting, no yoghurt granolas, at one point no mugs or glasses to drink from and the hot food ran out with something constantly being waited on. There were two waitresses that were a waste of time, they needed to be managed and to be productive, they had no idea about offering great service …. When we commented to the guy about being busy he said this is nothing 😳 The room was on the first floor at the rear, quiet and a comfortable bed. However, the door didn’t shut properly and had to be pulled / pushed hard to ensure was shut. The bathroom was ok however the shower tray filled and you were standing in water that took an eternity to drain away

Fantastic hotel, with plenty of facilities, the lobby restaurant and reception are immaculate, and the staff are extremely friendly, exactly what you need after a long day travelling The room itself was pretty clean. However, there are a few marks in the bathroom, and on the privacy curtain (net curtain?) behind the blackout curtains. Other than that, I really can’t fault it. I will definitely be coming back again and I will be searching for Leonardo hotels where else I’m staying in future, highly recommended.

Little expensive for one night stay, but the room was fantastic, the staff were friendly helpful and did what I asked ( I’m allergic to feathers so they changed the bedding for me when I asked ) very grateful thank you. We were able to come and go as we pleased, smoking area for my friends was perfect . Thank you I’m hoping to come back for my birthday on October 8th I can’t wait xx

We needed to be near the Cathedral for a Graduation ceremony and the Ibis was a 5 minute walk away. Reception on arrival was quick & efficient. The bedroom (320) and bathroom were clean and appeared to have been totally renovated very recently. Everything worked as it should. There was some background noise from the air-con on a nearby building but this did not prove to be a problem for us when the window was closed. A very fullsome buffet breakfast was enjoyed. We took advantage of the secure luggage room after vacating the bedroom. All the staff we encountered were very pleasant, polite and helpful. We parked at the nearby Britannia Car Park (which was clean and well lit) and the Ibis reception processed our parking ticket which resulted in up to 24 hour parking costing £10 instead of £17. Checkout was painless. Would we stay again? Yes - but for only one or two nights.

My partner and I have just returned from a very enjoyable weekend in Bristol(19th-21st Aug). We stayed here back in July this year so decided to return. We recommended the hotel to two friends who came and stayed there as well. We had room 213 which is at the back of the building but as we only needed the room to rest it didn't matter. The room was clean and very comfortable with a good shower. Check in was simple and the staff were very pleasant. We like the idea of the hotel having its own ironing room which we used whilst there. We used the bar on the Friday night when we returned to the hotel, Two double Hendrick gins and a mixer was nearly £20.00 ! But I suppose that's city prices for you. We are looking forward to returning in October for another enjoyable time. Thankyou to you all at Ibis Temple Quay.

We had a wonderful time during our stay, the view overlooking the harbour was beautiful and the staff were amazingly helpful and very professional, making our trip feel all the more special. Adam, Bea, Daniel and Rosabel from reception went above and beyond for us. Will 100% stay again and would recommend others to do the same!