Bristol Marriott Royal Hotel

Gorgeous hotel in a central location .Offers comfortable rooms and all the amenities. An excellent restaurant is the main attraction.

Overnight stay at the hotel. Perfect location, very reasonable price for parking and very convenient. Staffs are friendly and helpful. Will definitely come back again!

Very nice and luxury atmosphere

Front Desk Staff was Excellent - I raised a concern when a member of Miller & Carter Restaurant said the main restaurant was closing this was at 2045 and she tried and confined us to a table not of our choice we advised if that was the only table she could offer then we would not dine there - there was 3 of us. I informed the young lady at the front desk and she was understood and said she will speak as the restaurant was not closed.  I like the Grand Marriott it’s one of my Favourite Hotel the point above is not a negative review it’s to reiterate the Hotel Staff look after there Guests and are good listeners.

The room size is fine. The breakfast had various options and taste pretty well. All the staff were friendly. The hotel is closed to most of tour places, can go via different transportation methods. However the air conditioner didn’t work effectively and the air in the room was not convenient.

The good things about the hotel were its location. Close to restaurants, a famous Banksy or two, lots of shops and theatres. Is a beautiful hotel with nice places to sit and meet if you are in a group. The rooms are very comfortable and clean. The car park, despite being £17 per night, was actually better value than other options nearby and we were able to leave the car there until midnight on the day of check out. The negatives were that we were not able to get a reservation in the hotel restaurant which we found unusual. We had a group from 8 to 80 so we were worried about walking yet had no choice as they couldn’t fit us in. They were also impossible to contact as they didn’t reply to messages. There was chaos at check in with guests waiting for up to an hour to check in and get their keys. There were long queues for over two hours from 3pm to at least 5pm. Their excuse was that the hotel was fully booked but it’s not as though they didn’t know all those people were coming! They should have been prepared and there were a lot of unhappy customers that Saturday evening. Some front desk staff were flustered and sorry but couldn’t do anything about it and some didn’t seem to care. We were there a bit earlier so they could have got the process started but they wouldn’t so we had to queue twice. We were quite fed up. Even after all that and me paying £68 for 4 cars I had to keep repeating that I had already paid that and the next day. Something in the system needs to change as it’s frustrating to spend 2 hours checking in when you are only staying for 1 night. Perhaps if they are expecting so many people again they could put out tea and coffee in the tea lounge with a screen to enter and pay for your car and then have some kind of ticket system where you are called to the desk when it’s your turn. It certainly needs better management as it’s not the welcome you expect when you’ve paid to stay in the Marriott brand.