Delta Hotels by Marriott Bristol City Centre - Photo Gallery

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our quiet and cosy environment, as well as the facilities available at the hotel.We are sorry to hear that the noise from the air conditioning affected your experience. We understand how important a comfortable and peaceful room environment is, and we appreciate you bringing this to our attention. Your comments have been shared with our maintenance team for review as we continue to improve our guest experience.We hope to have the pleasure of welcoming you back in the future and providing you with an even more comfortable stay.Kind regards,

Response from Property: Dear Guest,Thank you for taking the time to provide such detailed feedback following your recent stay. We truly appreciate you returning to stay with us and sharing both the positives and the areas where we can improve.We're pleased to hear that, overall, you had a good stay. However, we are sorry that certain aspects of your experience did not meet your expectations.We appreciate your suggestions regarding our breakfast selection. Guest feedback is invaluable, and we will share your comments with our Food & Beverage team as we continually review our menu to cater to the diverse preferences of our guests.We also apologise for the inconvenience caused by the lift maintenance during your stay. Unfortunately, occasional technical issues can arise, but we understand how frustrating this can be, particularly during a longer visit. Your comments regarding the lighting in one of the lifts have also been noted and will be passed on to our Engineering team for investigation.Regarding the drinking water, the water supplied in our hotel is safe to drink and meets UK quality standards. As Bristol is located in a hard water area, limescale can naturally build up when water is boiled. We appreciate your feedback and understand your preference for bottled water.Most importantly, we are genuinely sorry to learn about your experience during check-out. Providing warm, patient and attentive service is something we take great pride in, and it is disappointing to hear that you felt this standard was not met. We will share your comments with the Front Office management team so they can review the matter and use your feedback as part of our ongoing coaching and training.Thank you again for your constructive feedback. We value your loyalty and sincerely hope to welcome you back next year, where we aim to provide you with an even better experience.Kind regards,Andrea Sabatino

Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.While I am pleased to see that you found the room clean and appreciated our location, I am sorry to learn that your overall experience was affected by the air conditioning and your interaction regarding the room change request.Our hotel windows are sealed as part of the building's design, and the air conditioning and ventilation systems are intended to maintain a comfortable airflow throughout the room. On reviewing your comments, it appears that the unit may initially have been operating in heating mode before switching back to cooling mode, which would certainly explain why the room felt warmer and stuffier than expected. I apologise for the inconvenience this caused.I am also sorry that the process of reporting the issue left you feeling frustrated. Our usual procedure is to have reported faults assessed by our engineering team so that we can understand the nature of the issue and determine the most appropriate solution. However, I appreciate that when a guest is uncomfortable, this can be disappointing, and I am sorry that we did not communicate this more effectively at the time.The unpleasant smell you experienced in the room is also concerning, and this is certainly not the standard we aim to provide. I have shared your comments with the relevant teams so that the room and its ventilation systems can be reviewed thoroughly.Thank you again for bringing these matters to our attention. Guest feedback is invaluable in helping us improve, and we hope we will have the opportunity to welcome you back and provide a much more comfortable experience in the future.Regards,Rohit ShahiFront Office ManagerDelta Hotels by Marriott Bristol City Centre

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We're delighted to hear that you enjoyed our convenient city centre location, with easy access to the nearby shopping centre and Bristol Temple Meads station. It's great to know that you found the hotel easy to reach and that both our facilities and service met your expectations.We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to Delta Hotels by Marriott Bristol City Centre on your next visit to Bristol.Kind regards,Andrea Sabatino

Response from Property: Thank you very much for taking the time to share your lovely feedback and for posting photos of your breakfast experience.We are delighted to hear that you enjoyed our convenient location, the service provided by our team and the friendly welcome you received throughout your stay. It is also wonderful to know that everything met your expectations and that you had such a positive experience with us.We especially appreciate you sharing your breakfast photos, and we are pleased that you enjoyed the selection available. Your kind comments will be shared with our breakfast and wider hotel teams, who will be very happy to know that their efforts helped make your stay enjoyable.Thank you again for choosing to stay with us. We sincerely hope to have the pleasure of welcoming you back again in the future.

Response from Property: Dear Guest,Thank you for sharing such a fantastic review of your recent stay with us. We’re delighted to hear that you enjoyed our central location, discounted nearby parking, and found the service, facilities, and cleanliness to be of a high standard.It’s especially wonderful to know that the Executive Room and lounge access enhanced your experience after your late arrival, and that breakfast was a highlight of your stay. Your comments regarding value are truly appreciated and mean a lot to our team.We’re very pleased to know you would stay with us again, and we look forward to welcoming you back on your next visit to Bristol.Regards,Rohit ShahiFront Office Manager

Response from Property: Dear Guest,Thank you for your 10/10 rating! We’re glad you enjoyed your stay with us and appreciate you taking the time to share your feedback. We hope to welcome you back again soon and make your next visit even better.Kind Regards,Dawn TungFront Desk Team

Response from Property: Dear Guest,Thank you so much for your kind words. It’s wonderful to hear that you enjoy your stay and the view from the room . We’re delighted you had a positive experience and hope to welcome you back again soon.Kind Regards,Front Desk Team

Response from Property: Dear Guest,Thank you for your lovely review! We’re delighted you enjoyed our central location and found it easy to explore the town on foot. It’s also great to hear you liked the nearby pub for drinks. We hope to welcome you back again soon! Andrea Sabatino