2633 Gold Coast Hwy, Broadbeach, Queensland, 4218, AustraliaView Hotel Details
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Bel Air on Broadbeach - Official Guest Reviews
4.2/5
Very Good
69 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(69)
Positive reviews(33)
Reviews with photos/video(3)
Negative reviews(12)
Guest User
One Bedroom Apartment
Stayed in Oct 2023
Family
2 review
4.5/5
Great
Posted on Nov 6, 2023
Great stay and great location. I loved the pool area with the nice hot tub, indoor and outdoor pool and sauna. It was great relaxing on our anniversary. The hotel is a little dated but it was still very nice
Elizabeth
Two Bedroom Superior Ocean View Apartment
Stayed in Sep 2023
Travel with friends
3 review
1.7/5
Posted on Sep 19, 2023
Hotel is good
Location
Miranda Couzins
Two Bedroom Superior Ocean View Apartment
Stayed in Feb 2023
Travel with friends
1 review
3.0/5
Posted on Feb 10, 2023
Was disappointed
Guest User
Two Bedroom Superior Ocean View Apartment
Stayed in Jun 2023
Family
21 review
3.5/5
Posted on Jun 12, 2023
The suite is suitable for several people to live together, but there is no breakfast, so you have to go out and buy it yourself
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Tripper5012
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Aug 14, 2024
Stayed here for the first time 6 years ago . We thoroughly enjoyed our stay then . The Bel Air is situated very handy across the road from the tram station and Pacific Fair shopping centre and 5 minutes walk from the beach. We thoroughly enjoyed our stay this time also.Admittedly we noticed the accommodation was a little tired and dated but that didn’t particularly worry us . The apartment was clean and bed was comfortable. If it wasn’t for the dated facilities we would’ve given the Bel Air a five . We will be back!
Response from Property: Dear Tripper, Thank you for your kind review and for choosing to stay with us again after six years! We're delighted that you enjoyed our convenient location and comfortable accommodations. We appreciate your understanding regarding the dated facilities and are glad it didn't detract from your overall experience. Your feedback is valuable, and we hope to welcome you back for another enjoyable stay in the future! Best regards, Sebastian Front Office Manager Bel Air on Broadbeach
Brett M
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 9, 2024
Husband and wife travelling through Queensland, shopping and catching up with children and grandchildren that live there. Bel air is centrally located - a stones throw from pacific fair mall trains and bus across the road , beach a few hundred metres to the other side . 3 main towers to the hotel - several hundred rooms - some are owner occupied . A little ages now but well kept ; pools and gym on site also.
Response from Property: Dear Brett, Thank you for your detailed review! We're delighted you enjoyed our location and facilities during your return visit. It's wonderful to hear that you found our central location convenient for shopping and family visits. We appreciate your comments about our well-kept amenities and onsite café. We look forward to welcoming you back to Bel Air on Broadbeach. Best regards, Sebastian
Brian H
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 20, 2024
We recently stayed at Bel for our 5 week holiday, in previous years we have stayed for periods of 5 or 7 weeks and that is why we returned it has all the facilities you need and the location near Pacific Fair shopping centre and the ****** and a short walk to Broadbeach shops and beach, being opposite the light rail and bus stops gives you easy access to all the Gold Coast, during our stays we have met office, cleaning and maintenance staff who are experienced, Friendly and great to deal with We found the apartments always very clean, comfortable for a great self contained stay.
WayneH799
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 30, 2024
Spotlessly clean, well maintained property. Positioned well. Pool area captures sun most of the day. Downstairs cafe 7-1pm. Great choice of restaurants nearby and even more one tram stop away at Broadbeach North. Tram/bus stop opposite.
Response from Property: Dear Wayne, Thank you for your fantastic review! We're delighted to hear you enjoyed our sunny pool area, clean facilities, and convenient location close to the beach, tram stop, and Pacific Fair. It’s great to know you appreciated the nearby dining options as well. We hope to welcome you back to Bel Air on Broadbeach soon! Best regards, Sebastian Front Office Manager Bel Air on Broadbeach
PHOCK B
Stayed in Aug 2024
Business travellers
1.0/5
Posted on Aug 15, 2024
The managers are ****** will be got. No care in the world for anyone but their wallets. Disrespectful to staff and landlords. Don't bother staying here either cause the quilts never get changed / washed and the carpets haven't been cleaned for years.
Response from Property: Dear Phock, Thank you for sharing your feedback. We're sorry to hear about your concerns with management and would appreciate the opportunity to resolve this directly with you. Please rest assured that our quilts are changed between each stay and are regularly washed, as are our carpets, which are routinely cleaned to ensure a comfortable stay. Best regards, Sebastian Front Office Manager Bel Air on Broadbeach
diannelh
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 5, 2024
My daughter and I enjoyed a fabulous 3 night stay in a Seaview 2 Bedroom apartment. It was very spacious and comprised 2 bedrooms, 2 bathrooms, a full kitchen, a large living room and generous dining area with a table that seated 4 people. There was also a well equipped laundry. The decor was fresh and clean. Both bedrooms were similar in size but one bedroom had a 2 hand basin vanity and walk in shower in its ensuite whereas the 2nd bedroom had just the one hand basin and smaller shower. A generous balcony afforded a view towards the ocean. The beach is an easy 10 minute walk. The swimming pool and garden area was lovely, exactly as the online picture represents. There is also a light and airy indoor pool at ground level. The small on-site coffee shop was a bonus for that early morning latte and pastry or toastie to start the day. Next door to Bel Air is a Pizza Hut and convenience store and a short 6-7 minute walk over the road is Pacific Fair, a very large shopping complex. Also over the road is the Sth Broadbeach light rail and bus stop. Bus 777 runs from here to the Coolangatta airport at 15-20 min intervals throughout the day and into the early evening. Likewise is the trip from the airport. A wonderful service that cost approx $6.50 for an adult. Cheaper again from seniors. Reception staff were welcoming and always cheerful and helpful throughout our stay. Reception is not open 24 hrs and had closed when we arrived in a late flight. However, the instructions we were given to access our room key and then find our room were very easy to follow. There was a ph number included if extra help was needed. Thank you Bel Air for a lovely experience. We are looking forward to returning for a longer stay.
Response from Property: Dear Dianne, Thank you for your fantastic review! We're delighted you and your daughter enjoyed your stay in our spacious Seaview 2 Bedroom apartment, and that you found the location convenient with easy access to the beach and Pacific Fair. It's great to hear you appreciated our amenities, including the pools and on-site coffee shop. We're glad our reception team could make your stay pleasant. We look forward to welcoming you back for a longer stay! Best regards, Sebastian Front Office Manager Bel Air on Broadbeach
AlexLau1668
Stayed in Aug 2024
Family
4.0/5
Very Good
Posted on Aug 4, 2024
Suitable accommodation for families and only a short stroll to Pacific Fair, the beach, and light rail across the road. Room sizes are decent and although the furniture and appliances are from the 90s overall its good value and reasonably clean. Indoor pool and spa were awesome even in winter. Parking was a breeze and lots of restaurants downstairs. Kids had fun :)
Response from Property: Dear Alex, Thank you for your review! We're pleased to hear that you found our accommodation suitable for families and enjoyed the convenient location, indoor pool, and spa. It's great that the parking and nearby restaurants added to your experience, and we're glad the kids had fun! We appreciate your feedback about the room furnishings and appliances. We hope to welcome you and your family back soon for another enjoyable stay. Best regards, Sebastian Front Office Manager Bel Air on Broadbeach
Terri B
Stayed in Apr 2024
Family
5.0/5
Outstanding
Posted on Apr 28, 2024
This is the fifth time staying at Bel Air, you cannot beat the location and the facilities here are excellent! We stayed in the 3-bedroom apartment 1102 and it is spacious, clean and has the absolute best view overlooking the beach! We will be back again for a sixth stay for sure ❤️
Response from Property: Thank you for sharing such a glowing review! We're delighted to hear that your fifth visit to Bel Air on Broadbeach was wonderful and that you enjoyed apartment 1102 with its beautiful beach views and spacious layout. It's always a pleasure to have you with us, and we eagerly look forward to your sixth stay! Warm regards, Sebastian Bel Air on Broadbeach
Guest User
Stayed in Apr 2024
Other
4.0/5
Very Good
Posted on Apr 25, 2024
I booked for 5 nights but decided to stay for 7. Rang bel air and booked another 2 nights.i ended up paying an extra $400 . They did not honour and price match the advertised price at the time of changing the booking..very annoying
Kylie W
Stayed in Feb 2024
Family
2.0/5
Posted on Feb 20, 2024
Pros Easy walking distance to Pacific Fair, The Star, beautiful pool and Broadbeach Restaurants Cons Roadworks throughout the night which I was not informed about prior to staying, I taped the loud machinery operating at 1am this morning as I could not sleep from the noise, but unable to attach it. The guest bathroom did not have shower screens. The guest bedroom fan could only be operated if the light was on at the same time only. The ensuite to main became flooded every time you showered, with the water reaching the ensuite door. I ended up making a towel wall to dam the water. Please see photos.
Response from Property: Dear Kylie, Thank you for taking the time to share your feedback with us. We're disappointed to learn about the challenges you faced during your stay, particularly as many of these could have been addressed promptly with your assistance. We sincerely apologize for any inconvenience caused by the roadworks noise and recognize the need for better communication regarding nearby construction activities. We also apologize for the oversight regarding the missing shower screens, the bedroom fan issue, and the ensuite drainage problem. Your feedback is incredibly valuable, and we will ensure that these matters are thoroughly addressed to prevent similar occurrences in the future. Please rest assured that our dedicated maintenance team is available throughout the week to promptly attend to any repair needs within our units; all we ask is for our guests to notify us of such issues. Thank you for your patience and understanding. We genuinely hope to have the opportunity to welcome you back for a significantly improved experience in the future. Best regards, Sebastian Bel Air on Broadbeach
Allan M
Stayed in Dec 2023
Family
5.0/5
Outstanding
Posted on Dec 18, 2023
Great place to stay, clean and had all the gear including a washing machine and dryer which proved very useful. Main transport hub was just across the road as was Pacific Fair the main shopping mall. Beach was a quick 5 minute walk with surf life guards present. Staff were very friendly and helpful. Check out the reservation desk hours as they vary from day to day. Nice little cafe on the premises. Swimming pool, including an indoor one, and a spa pool with barbecues.
Response from Property: Dear AllanmZ2518ZS, Thank you for your thoughtful review of your recent stay at Bel Air on Broadbeach. We're thrilled to learn that our rooms, location, staff, and café all contributed to making your stay truly exceptional. Your positive feedback is immensely appreciated. If there are specific aspects you believe we could further enhance to make your future experiences even better, please feel free to share your insights with us. We value your input and are committed to continually improving our services. Looking forward to the pleasure of hosting you again in the future. Kind Regards, Bel Air on Broadbeach