Iris Hotel Boston

Verry friendly front desk person at night.

Good and Kind.

Room was in good condition, but missing hand soap at one sink and body wash in one shower. Room phone did not work, and this was not addressed doing our one night stay after alerting the front desk. We ordered room service from the in room tablet and when it didn’t arrive we called the front desk (from our cell phone) and was told the kitchen was closed and the tablets were new this week and not fully set up. Also, when leaving the next morning, while the tablet informed a continental breakfast was available on the weekends, we were told the staff wasn’t there so there was no coffee or food available. For the price we paid for a 4 bed family suite, we were not impressed.

I had a great stay and can’t say enough good things about this hotel. The staff were consistently friendly, professional, and genuinely helpful from start to finish. Everything was smooth, the room was clean and comfortable, and the overall atmosphere made the stay easy and stress-free. I especially want to call out the valet team. I managed to lose my valet ticket, and instead of making it a hassle, they handled it with patience and kindness and got everything sorted out quickly. It could’ve been stressful, but they made it a non-issue. Excellent service all around. I would absolutely stay here again and recommend it without hesitation.

I'm staying for medical procedures at MGH. you should advertise to the doctors that have patients coming in for short term. My son and I stay for my medical reasons and talking with other patients they are unhappy with Boston hotels expensive, not clean, your's is a hidden gem