Comfort Suites West Indianapolis - Brownsburg

Do NOT recommend. Poor customer service. The hotel changed my guaranteed reservation from 2 queens and a sofa sleeper to a king and sofa sleeper. They did not notify in advance or alert me at check in. When I went to the desk about the issue of not having enough beds, I was told they gave the room to someone else yesterday and they only have the king room. I was told my options were to take an air mattress (that would not fit in the space) or leave BUT to know that if I had touched anything in the room I would be charged anyway and if I did leave, ******* and hotel had to decide about a refund if I left. When I indicated that there was not room for the air mattress and that it wasn't the same as a bed, I was told by the desk staff that I should just be happy that I'm getting an ******* rate and that the air matresses are new. I called ******* that evening for assistance and ******* said they were not able to reach anyone at the hotel after over an hour of being on and off hold at 10:30pm and that they would try to figure out something the next day. I had no choice but to stay as I had no way of knowing if I would be refunded if I left and the city was very full so not many options. The bed and sofa and floor were uncomfortable. Room was fair for cleanliness. Hotel refused request for a discounted rate even though they knowingly changed my guaranteed reservation.

This hotel served our needs for an overnight stay. No issues. Clean and friendly. Did not get a chance to sample breakfast as it shuts down at 9am. It is very close to the interstate so there is a lot of traffic noise.

Room 224 neighbor in room 226 was either drunk or nuts. Music and cussing and yelling. Called front desk they did call the room but that made them louder. Finally was told from front desk that someone had paid for their room and they would reach out to them. No difference but the front desk did move them but as they left their room they turned up the TV and it stayed on high until breakfast. NO sleep for me. I mentioned this to the day shift as we were checking out but sorry nothing we can do or offer anything to compensate. I was not looking for a free night but something. People abuse hotels for sure

We had a very nice stay. Easy check-in & out. Everything was clean & nice bathroom. Room was quite spacious & air conditioning worked great. No guide for the TV was our only complaint. Decent breakfast.

Great place nice and clean! Front desk was very friendly and helpful. Had a very enjoyable stay!

It was a very nice hotel, the rooms were very clean and the staff was very friendly. The only problem was that when I tried connecting to my hotel wi-fi it said "no internet connection" for the whole week I was there. The staff said there was a new provider so maybe that was the problem?