Hotel Le Plaza Brussels

1. The description on Trip.com's page and in its reviews was inaccurate, amounting to fraud. The page and reviews stated that the hotel had a three-story parking garage and that reservations were possible. As parking is difficult in the city center and we were unfamiliar with the area, we booked the hotel only after confirming that parking was available and reserving a spot. We arrived at the hotel at 6:30 PM, parked our car on the roadside at the entrance to the hotel garage, and walked to the front desk, where we were told there were no spaces available (I was stunned). They said parking was first-come, first-served (which was not mentioned on the page or in the reviews). The front desk staff then pulled out a map of Brussels, circled a location, and told us to go to a parking lot called Interparking Rogen. We followed the navigation for over an hour through the city to find the entrance to the parking garage. It was a public underground car park with an extremely narrow entrance, steep ramp, and sharp turns, making it impossible for our SUV to enter. We were concerned about the safety of such a public car park (especially since the security situation in Brussels is very bad). Although the car park was not far from the hotel in a straight line, the actual walk required exiting from an underground exit, crossing a main road tens of meters wide, and then a five-minute navigated walk to the hotel's side street. Considering these factors, we contacted Trip.com and requested that the hotel arrange parking as per our booking agreement. 2. I am extremely disappointed with Trip.com's service. I received an international roaming call from Trip.com's customer service, but they offered no effective solutions, only 'understanding,' 'apologies,' and excuses for not being able to solve the problem. Given that it was getting late, I was alone with two children, one of whom was 12 years old, and we observed various risk factors on the street (homeless people tapping on our car window at red lights, someone urinating directly on the sidewalk, groups of hooligans), we decided not to rely on Trip.com's communication or hope for Hotel Le Plaza Brussels to 'change its mind.' Around 8 PM, we left the hotel vicinity and found another hotel near the airport with parking. 3. We had a two-night booking, and Trip.com refused to cancel it, citing an inability to contact the hotel's reservation department. They completely disregarded the actual situation; it wasn't that we didn't want to check in, but the circumstances upon arrival prevented us from doing so. As a Chinese national, this felt like a conspiracy between a rogue hotel and a shady platform. Although a parking space might have been available on the second night, we were very concerned about safety hazards and therefore requested a cancellation, which was also denied. 4. Image 1 shows Google Maps navigation for walking from Hotel Le Plaza Brussels to the suggested parking garage. Image 2 is the paper map given to us by the hotel, with markings handwritten by the front desk staff. Images 3 and 4 are screenshots of my calls with the hotel front desk after I couldn't find the parking garage, and with Trip.com.

This is a classic 'old money' style hotel. The decor is opulent and elegant, exuding a refined luxury. While it shows its age a bit, the subtle details still hint at its past grandeur. The hotel is conveniently located right next to the city center's pedestrian street, making shopping and dining incredibly easy. I'd definitely choose to stay here again.

This hotel is really old... Don't let the five-star rating fool you, it feels more like a three-star. The elevator is incredibly slow, from 1999! The furniture in the room is also very dated. The front desk sells bottled water in glass bottles for 8 euros a pop – ridiculous. As our Belgian client told us, the hotel's location is right between a safe area and an unsafe one. It's close to the light rail, but there's no elevator from the light rail station to the street level, which is quite annoying. Walking to the city center is fairly convenient though. For the price, it offers good value for money; other hotels in the same area are more expensive.

This is an older hotel with a rich sense of history. The location is excellent, very close to the train station, and the Grand Place is also within walking distance. Our room had a street view. Brussels was our last stop in Europe, and generally, European hotel rooms tend to be small, but this hotel's room was quite spacious, and the bathroom was also very large. The slippers were very comfortable. We had an early flight, so we didn't get to try the hotel breakfast.