NH Brussels EU Berlaymont Reviews

Response from Property: Dear,Thank you for your feedback and for choosing to stay with us. We are delighted to hear that you had a very pleasant stay and enjoyed the Nespresso machine in your room.Regarding the slippers, we apologize for any inconvenience. For future stays, please feel free to contact our reception team, and they will be happy to assist you. Additionally, all amenities such as toothbrushes, slippers, bathrobes, and more are provided free of charge through our Mobile Guest Services App.We look forward to welcoming you back soon.Best regards,Aristotelis - Assistant Front Office Manager

Response from Property: Dear Pedro,It is heartening to know that our staff was able to provide you with excellent service, especially our Spanish-speaking colleague. Our team prides itself on being able to assist guests from all over the world, and it's always good to hear when we succeed.Our prime location is indeed ideal for those who have business in the EU, and we're glad that you found this advantageous.Additionally, we're delighted that our room, complete with its coffee machine, met your expectations for an executive stay. Our goal is to provide a comfortable and seamless experience for all our guests.We look forward to your next visit.Best regardsAristotelisNH Brussels EU Berlaymont

Response from Property: Dear,Thank you for your review! We're delighted to hear that you enjoyed our great location and found our hotel staff nice. It's wonderful to know that you felt safe and appreciated the easy access to the metro, making it convenient to reach the city center. We look forward to welcoming you back soon!Best regards,Aristotelis - Assistant Front Office Manager

Response from Property: Dear,Thank you for sharing your feedback. I apologize that your stay did not meet your expectations.We are committed to improving our services and will address the concerns you raised. We are reviewing our amenities and will work on enhancing them to provide a better experience. Additionally, we are planning renovations to update our rooms and ensure they are comfortable for our guests.Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a better experience in the future.Best regards,Aristotelis - Assistant Front Office Manager

Response from Property: Dear Freddie , It's heartening to hear that our location in Brussels suits your business needs well. Being close to the airport bus stop is indeed an advantage for our guests. We always strive to provide a convenient and comfortable stay. Thank you for your positive feedback.Ainara Gonzalez Quality Soul at NH Brussels EU Berlaymont

Response from Property: Dear Guest,It's heartening to hear that you found our location ideal for your work needs and enjoyed our breakfast offerings. Your satisfaction remains our top priority. Looking forward to your return to our hotel, where we hope to further exceed your expectations. Best regards.Aristotelis - Assistant Front Office Manager

Response from Property: Dear Chloe,We are delighted to hear that you enjoyed your stay with us and found our services helpful. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to our hotel in Brussels in the future. If there is anything specific you would like to see improved or any special requests for your next stay, please do not hesitate to let us know. Thank you for choosing our hotel!Best regards,Aristotelis - Assistant Front Office Manager

Response from Property: Dear jiri, Thank you for taking the time to share your experience with us. We are thrilled that you enjoyed our hotel! We do our best to ensure that our guests feel welcome and it is very gratifying to read that you enjoyed your stay. Best regards, Arianna - Reception

Response from Property: Dear Sir/Madam,Thank you for your feedback. We are pleased to hear that you enjoyed the small balcony in your room. It is always nice to have a little outdoor space to relax. We hope to welcome you back soon for another pleasant stay.With Best Regards,Ainara G. - FO Team

Response from Property: Dear Davey V?Thank you very much for your feedback, it is very important for us to know the opinion of our guests. Your opinion helps us to continue learning and continually improving the quality of our service. We hope to see you soon! Best regards,AristotelisFront Office

Response from Property: Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your experience with us. We're glad to hear that you found our surroundings and service satisfactory. However, we regret that our amenities and cleanliness did not meet your expectations.Your comments are invaluable to us as we strive to improve our services. We will address the areas you've highlighted to ensure a better experience for all our guests in the future.If you have any further suggestions or concerns, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Best regards,Aristotelis - Assistant Front Office Manager

Response from Property: Dear Valeria,Your feedback is very valuable to us. We are committed to providing a high-quality experience for all of our guests. We are very disappointed to learn that some aspects of your stay did not meet your expectations. Please be assured that we record all guest feedback and use it to improve our service.In addition, we are surprised to notice that you were not provided with slippers or a shaving kit if requested, as these are available to all our guests upon request at reception or through the StayAPP.We look forward to meeting the standards we strive for during your next stay.Best regards.Ainara G. FO Team - NH Brussels EU Berlaymont

Response from Property: Dear Yuzucha,We are delighted that you chose our hotel in Brussels and enjoyed a pleasant stay. Being located near the Berlaymont is truly a privilege. We are very pleased that you appreciated the quiet environment of our hotel.We understand that the distance from the city center is important to you, as it allows for easy access to the heart of the city. Likewise, we are glad to hear that you were able to enjoy a leisurely walk without any major inconvenience. In addition, please kindly note that we are just 10 minutes far from the city center by metro. This one is just 3 minutes far from our establishment.We were delighted to hear that you found the refrigerator and bathtub in the room, convenient. We strive to provide amenities that ensure a comfortable and convenient stay for our guests.We hope your stay in Brussels was overall enjoyable and look forward to welcoming you again in the future.Ainara Gonzalez Quality Soul at NH Brussels EU Berlaymont

Response from Property: Dear,Thank you for your review and for choosing our hotel for your stay. We are pleased to hear that you found our hotel clean and suitable for your needs. Your feedback is valuable to us, and we are glad that you had a positive experience. If there is anything specific you would like to see improved or any suggestions for enhancing your stay, please feel free to let us know. We look forward to welcoming you back in the future. Best regards,Aristotelis - Assistant Front Office Manager