Sheraton Bucharest Hotel

Sheraton Bucharest Hotel Reviews

Sheraton Bucharest Hotel

Calea Dorobanți 5-7, Sector 1, Bucharest, 010551, RomaniaView Hotel Details
Sheraton Bucharest Hotel
Sheraton Bucharest HotelSheraton Bucharest HotelSheraton Bucharest Hotel
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Sheraton Bucharest Hotel Guest Reviews

4.3/5
Very Good
78 review
Verified reviews
Location4.3
Amenities4.2
Service4.4
Cleanliness4.3
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Positive reviews(43)
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Negative reviews(3)
ABDUL AZIZ NASIF
Classic King Room with City View
Stayed in Jun 2023
Business travellers
34 review
5.0/5
Outstanding
Posted on Sep 30, 2023
I recently had the pleasure of staying at the Elite World Grand Hotel, conveniently located on Basin Ekspres in Istanbul, and the experience was nothing short of outstanding. From the moment of arrival, the warm and professional demeanor of the staff was notable, catering to every need and making guests feel genuinely welcomed. The rooms are a true highlight, exhibiting a harmonious blend of luxury and comfort, with plush bedding, state-of-the-art amenities, and breathtaking views of the vibrant city of Istanbul. The attention to detail was evident, reflecting a high standard of cleanliness and a keen eye for aesthetic elegance. The culinary offerings at the hotel are exceptional. Each dish I tried was a dance of flavors, paying homage to the rich culinary heritage of Turkey while also offering a variety of international cuisines to suit every palate. The dining atmosphere was equally commendable, providing a pleasant backdrop to every meal. The hotel’s location is highly advantageous, offering easy access to a myriad of Istanbul’s attractions, shopping destinations, and dining options. Whether one is in the city for business or pleasure, the Elite World Grand Hotel’s location ensures convenience. Furthermore, the range of facilities, including a well-equipped fitness center and a serene spa, added an extra layer of indulgence to the stay, allowing guests to unwind and rejuvenate effectively. I extend my sincere compliments to the entire team at Elite World Grand Hotel, Basin Ekspres, Istanbul, for making my stay memorable. The unwavering dedication to service excellence and the superior quality of facilities make this hotel a distinguished choice for any traveler seeking a blend of luxury, comfort, and authentic Turkish hospitality.
Anonymous User
Classic King Room with City View
Stayed in Oct 2024
Business travellers
16 review
4.2/5
Very Good
Posted on Nov 20, 2024
The overall hotel experience is OK, but compared to this price, the cost performance is not very high. The hotel is in the city center, with convenient transportation, many restaurants nearby, and the hotel staff is enthusiastic.
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Guest User
Classic Twin Room with City View
Stayed in Mar 2024
Business travellers
27 review
3.2/5
Posted on Apr 23, 2024
The Ctrip rating itself is very low. The original plan was to stay at JW Marriott, but this hotel is near the client. I tried it for one night. The hair dryer is too old and sticky. There are other places that are not very good. If you stay, I recommend JW Marriott.
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Guest User
Classic Twin Room with City View
Stayed in Mar 2023
Business travellers
16 review
5.0/5
Outstanding
Posted on Jun 6, 2023
The service attitude is very good. They help me print the itinerary and send it by express. It is very friendly. It is very convenient to eat nearby and can be reached on foot. It is worth recommending.
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Mariela
Classic King Room with City View
Stayed in Feb 2022
Couples
1 review
5.0/5
Outstanding
Posted on Mar 30, 2022
All perfect
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ksufan88
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on Jun 25, 2024
We stayed 2 nights here and liked that it was close to a subway stop. Our room on the 3rd floor (309) was quiet and decent sized. We heard others in our tour group mention that their rooms were small, but that was not our experience. The room had every amenity that we needed and were pleased with the amount of counter space in the bathroom, very hot water and that wash cloths were provided. The included breakfast had a great number of options with plenty of seating. The only minor items that I can mention was that our mini refrigerator did not keep things cool and our bathroom sink faucet squealed (as did our neighbors’) if you did not turn on enough water pressure.
Response from Property: Dear Guest, Thank you very much for your comments. It is always encouraging to hear positive feedback. We hope to welcome you again soon at Sheraton Bucharest Hotel. Sincerely, Balan Silvia PR & Marketing Manager
Guest User
Stayed in Oct 2024
Other
4.0/5
Very Good
Posted on Nov 28, 2024
The hotel has 270 rooms and was built in the mid 1970’s, and recently updated. Giving this hotel a 4.2 hinge rating, and is only that low because neither of us could figure how to get the shower to work, otherwise it is a very nice modern hotel. We are in room 601 and a nice King bed following 10 days on the boat with separate beds. One interesting thing is the outside walls of the structure are 4 ft thick (inside the window through a long opening) unknown if it is for insulation or what. There is an additional 1 ft thick addition space that Tom believes is for ventilation services (total outside to inside wall is 5 ft). Very nice indoor pool.
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 25, 2024
The Sheraton Bucharest exceeding my expectations and I felt that it rivaled a Ritz Carlton. I stayed here for 3 nights in February, 2024 while in town for meetings. I took a taxi to and from the airport so I did not experience having to park here. I was given an upgraded to a suite in the club floor based on my Lifetime Titanium status which was very well furnished and comfortable. It truly felt like a room at a Ritz Carlton rather than a Sheraton! I arrived late on a Sunday evening after a weekend traveling to Brasov so I had a burger and beer in the lounge. The food was very good and reasonable. The bartender was very accommodating. The club only offered snacks in the evening and complimentary breakfast buffet (I assume based on loyalty status) was served in the main restaurant. The offerings were endless and met every dietary need. The staff were excellent providing guests with any types of coffee drinks, tea or juice. The location was a short walk to old town and the Piata Romana subway station was around the corner. The surrounding neighborhood was a bit gritty but did not feel unsafe. I will make it a point to stay here on my next visit.
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 2, 2024
Warm welcome, excellent customer service. We were offered an upgrade which was appreciated. Firm but comfortable bed. Breakfast: excellent for a Sheraton Breakfast. One of the better Sheraton Breakfasts we have seen. Local fresh cheese, sausages, hard boiled eggs, fresh vegetables, olives etc, they make coffee to order, cleaned table through dining, friendly, excellent service. The executive lounge had nuts and fresh fruit coffee/ tea, crackers during the day as well as a few pastries. Drinks and appetizers in the evenings Excellent lounge attendant. Parking is TIGHT, we had a very difficult time Parking and getting out. Nice upgrade offered for status
Guest User
Stayed in Sep 2024
Family
5.0/5
Outstanding
Posted on Oct 26, 2024
Great place to stay. Very close to transportation and food and popular places. Walking distance to old town and the art district. You can ask the front desk for any suggestions. Oscar was wonderful and suggested great places to see and eat! Also pet friendly! Definitely coming back!
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Oct 16, 2024
Oscar was great to work with. Exceeded expectation every time I visited the front desk! Great location and the breakfast was amazing! The pool area was relaxing and in a great spot to look out the windows. Will go again in the future! Romania is beautiful.
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Oct 14, 2024
Absolutely fantastic hotel with a very modern front and a very cold war interior the staff are totally exemplary in every way possible the food is absolutely excellent and such a brilliant place to stay such comfort and I had a view from my window and could see the Rolex sign lit up at night and the whole main road with all its lights and everything absolutely tremendous this is a hotel that cater's for people and not just a number In all a really exceptional stay and I really good night sleep absolutely tremendous well worth the money
Guest User
Stayed in Sep 2024
Couples
4.0/5
Very Good
Posted on Oct 4, 2024
Excellent stay we had one night here with breakfast and our farewell dinner with our Saga river cruise, our room was spacious on the 5th floor clean with everything you needed tea coffee bathrobes and slippers.Breakfast was excellent great selection of hot and cold food a station to have omelets made. Staff were friendly and the bar at night was great. The location of the hotel was good too.
Guest User
Stayed in Aug 2024
Solo travellers
5.0/5
Outstanding
Posted on Sep 28, 2024
In less than a hour since checkin I already decided to write this review with my heartfelt compliments since I was deeply impressed and touched by the amazing hospitality of a number of associates who exerted their every single effort to elevate and even perfect my experience. Ionela of the Front Office assisted me with the checkin. She offered a warm welcome and briefed on all information essential to the enjoyment of my stay at the hotel. I was happy with the suite arranged for me, however a while later I heard a kid staying in the neighbouring room kept shouting and screaming in high pitches which I found extremely annoying and immediately reported the same to the reception. Milaela picked up my call, had a full understanding of the situation and acknowledged the importance of my quiet ambience concern as previously communicated to the team prior to my arrival. She then offered a quick solution and proposed to move me to a larger (and newly-refurbished) suite which was on the Club level and hence away from the room where the annoying kid stayed. She was very helpful to have sent Gabi of the Concierge team and John of the Housekeeping tean to come to my room and assist with the relocation of luggage as well as other in-room amenities. Gabi was also very friendly and pleasant. He suggested me to let him deal with the relocation, however I really did not wish to trouble the team anymore so I insisted upon handling everything by myself. Once I moved into the new suite, John also came and brought over a new set of requested amenities just to make sure I would have got everything I might need. I was very touched by not just the friendliness and professionalism of the team but also the exceptional speediness in coming up with an optimal solution to address any concerns that I had for the sake of seamlessness of my overall experience. In this regard, I wholeheartedly appreciate the collaborative efforts of Ionela, Milaela, Gabi and John who managed to go for an extra mile to take care of every single aspect of my stay and, much more importantly, bring the Romanian hospitality at Sheraton Bucharest to the finest and flawless level.
danielF8442SJ
Stayed in Aug 2024
Business travellers
3.0/5
Posted on Sep 13, 2024
I was quite disappointed by this hotel. There is nothing terrible about it, but I thought it was way inferior to the comparatively priced JW Marriott. The room was a little small and had the distinctive odor of humidity/mold. The business lounge, while convenient, is rather small and gets busy and loud when free food is served -- I actually had to work and had to retreat back to my room to do it. There are definitely better options in Bucharest in this price range.
Response from Property: Dear Guest, We are sorry that we failed to met your expectations this time. We want to thank you for sharing your feedback; this will help us to improve the quality of our services. In the future, we hope that you will offer us the chance to regain your trust in our services. Looking forward to see you again in our hotel!