Holiday Inn Express Indianapolis - Fishers

BED BUGS My stay here was a nightmare, and nobody is taking responsibility. My room was on the top floor, and the elevator didn’t work the whole time. From what I could tell on their website, it hasn’t worked for awhile. My first night I went out to eat and put my leftovers in the fridge that night. The next day when I got back to my hotel, my room smelled terrible and my food was warm, aka, the fridge didnt work. The second day, I noticed someone scraped the side of my car, and when I talked to the feont desk to ask if they had cameras in the parking lot, they said they didn’t, so an unsafe environment. The curtains in my room were broken, as in they wouldnt close all the way. This wouldnt be so bad if there wasnt a super bright light outside that shined right ok the bed through the crack in the curtain. I fixed it myself with a hanger with clips from the closet. The worse part is I got bed bugs during my stay. I was covered literally head to to with bites. I recieved medical treatment for the bites, and had to have my car, house, apartment (was in the process of moving and items in the hotel ended up at both places) and items all cleaned. The cororate complaint line has been zero help, and the hotels GM, George Reed, will not return any phone calls from myself, or the corporate center. I’ve stayed at a lot of hotels, and this one is EASILY by far, the worst stay i’ve ever had. I’d recomend everyone to stay far away from this hotel, and IGH hotels in general. This is a pathetic excuse for a business.

I wasn't sure what to expect. I am a tough customer, but was pleasantly surprised with the venue. My room was extremely clean, which is number one of importance on my list. Right when you walk in, there is a friendly and welcoming atmosphere and the free breakfast was the best I have ever had at a hotel. I would definitely stay there again, or refer others!

We are frequent patrons of this hotel chain, but have never stayed here. We found our stay to be unsatisfactory, warranting a refund. Our room smelled musty and foul. The curtains were shredded with holes and tears enough so that a pillow was needed to secure them closed, zip ties used to secure curtains to header, all unacceptable conditions for paying customers. I asked for a refund. The manager nodded and gave me a receipt with listed credit but credit card was charged 2 days later. I've made 3 attempts to contact the manager with no return response.