Unfortunately, my stay was seriously affected by multiple housekeeping and service issues that fall well below Marriott standards.
During housekeeping, my personal T-shirt was removed from my room and taken away together with used towels from other guests. It was later returned, but since it was mixed with dirty towels belonging to other guests, it became unusable due to clear hygiene contamination.
Housekeeping also interfered with my personal food. I had a whole lemon that I was using for tea, placed on a hotel plate provided by the bar. The plate was removed, the lemon was handled directly by housekeeping staff, and then placed on the table next to my personal belongings, including my wristwatch. This was a serious hygiene and privacy violation.
In addition, basic amenities such as shower gel and tissues were not replenished, which further reflects poor housekeeping standards.
What made the situation worse was how the complaint was handled. I explicitly asked to speak with a manager, but was told he was not available. The next day, after being informed that the manager would be present, I asked again and was again told he was unavailable. Instead, a front desk agent told me that she spoke to the manager and that he refused any compensation, without ever speaking to me directly. Being repeatedly denied access to a manager and receiving a final decision indirectly is unacceptable.
No proactive compensation was offered. A complimentary breakfast was provided only after I personally went to reception, complained, and explicitly requested compensation. I never agreed that breakfast would resolve the matter, yet the hotel later claimed the issue was closed.
Overall, this experience involved confirmed hygiene contamination, mishandling of personal belongings, interference with personal food, and poor complaint handling. I have escalated the case to Marriott Guest Relations, as it was not resolved appropriately at the property level.
I expected much better from a Marriott brand hotel.
