The apartment's location is perfect - near the city center on a quiet street. All staff at the reception are very polite and efficient. The apartment itself is well-equipped with all necessary things - kettle, microwave, washing machine, etc, but the bed and linens are quite worn out. The mattress is uneven, and the pillows and blankets are of poor quality. Dishes are of different grades and chipped.
We also had an unpleasant case: we booked three rooms, but part of our team was unable to attend. The booking conditions made it impossible to cancel, but since it was for 9 days, we asked whether at least a partial refund could be arranged, and the hotel manager assured us he could help once Trip agreed. However, he ultimately decided not to pursue it, claiming that Trip was not answering calls. After I connected the manager to Trip on my phone, he just said that he couldn't help. It's very disappointing when someone promises help but doesn't actually plan to do so. For what purpose?