Hilton Budapest

Spacious and pleasantly prepared room conditions. Great for sightseeing, right in front of Fisherman's Bastion. The night view and morning view from the room are incredibly beautiful. I think it's the best accommodation in Budapest.

The only downside was not being able to book the river view room I wanted most, but the river view was still beautiful! ✨

Rooms facing the castle are on the 3rd to 5th floors (rooms 14-19), and our room was 516. The view was amazing, though a lower floor would have been even better. Check-in is at 3:00 PM, but we arrived around 2:00 PM and were able to check in early since the room was ready. Check-out is at 11:00 AM. Fishermen's Bastion is right next door, just a 2-minute walk away, making it super convenient for taking photos. You can also enjoy the night view of the Parliament Building in the evening.

We stayed at the Hilton Budapest in early July. We had booked a King Danube River Suite / Corner Suite (70 m²) for two nights, but at check-in, we were informed that the hotel had upgraded us to the Presidential Suite with Danube River View (160 m²)! This is the only room of its kind in the entire hotel! The Presidential Suite was absolutely incredible! The room also had a welcome gift from the hotel: a bottle of red wine and two handmade chocolates. We have often favored Hilton hotels for over 25 years, but upgrades have been rare. Hilton Budapest is quite large (322 rooms) and boasts a prime central location on the Buda side of Budapest, offering stunning views of the Danube River and other landmarks on the Pest side of the city. The hotel is very clean and well-maintained, and the staff is friendly. The Executive Club Lounge offers a good selection of alcoholic beverages, along with a wide assortment of food and drinks. The food selection can vary, unfortunately, from excellent to quite lackluster. The service, however, is consistently top-notch. In summary: The hotel is centrally located, close to all major attractions. It offers excellent service and cleanliness, as well as fantastic bedding and mesmerizing views of the Danube and Parliament from the window! There are many great places to walk around the hotel, and you can enjoy beautiful sunsets. Our immense gratitude goes to the hotel management for the superb service, attention to detail, and the organization of flawless operations, cleanliness, and comfort. It's clear that the management genuinely cares about their guests and puts their heart into their work! Special thanks to the General Manager, Hajnalka Hegedüs, for her efforts and passion, which allow guests to enjoy such impeccable luxury service! This is a hotel we'd love to return to, where you always feel like a valued guest. Hilton Budapest definitely deserves all five stars it has; we can undoubtedly recommend it for a stay and for visiting the city of Budapest! Suggestion: Add background music to the Executive Lounge.

This is the first bad review I've given in all my years as a Trip.com Black Diamond member! The hygiene gets one star because after I received the key card and entered the room, I found hairs on both the toilet and the bidet in the bathroom. And this room supposedly took four and a half hours to clean! The service gets one star, actually, half a star would be generous. We arrived at the hotel to check in around 10 AM. Although I didn't expect to get a room that early, I figured since we booked a suite, room availability wouldn't be too tight, and we might be able to check in by 1 or 2 PM. The young lady at the front desk never smiled. When communicating during check-in, her gaze was always high above my head (I'm 168cm, not short for a woman); it felt like she was deliberately avoiding eye contact. I didn't say much while she processed the check-in. After she took the deposit, I asked if we could get the room a little earlier. She said the official check-in time is 3 PM, and that they were currently cleaning the room, but she couldn't guarantee anything. I nodded understandingly and said, 'Okay, I understand, please try to get it to me as early as possible.' Then I asked, 'You'll call me when the room is ready, right?' She replied that it was impossible, and I'd have to come to the front desk myself to ask. I was a bit speechless; having traveled half the world, other hotels always notify me by phone or email when the room is ready. Why is it impossible for you people in Budapest? I went out and explored Fisherman's Bastion and other places, then came back and asked three times at 12 PM, 1 PM, and 2 PM. Each time it was the same young lady. Each time, she acted as if she'd never seen me before, requiring me to explain the whole situation and provide my passport number to check the room status. And each time, after checking for half a second, she'd say the room wasn't ready. At 2:30 PM, we asked a different front desk agent about the room. Initially, he also said it wasn't ready. Then I asked if we could switch to a room that was already prepared, explaining that we had already waited four whole hours. The agent thoughtfully checked his computer, made a phone call, and then told us that, unfortunately, there were no other rooms available, but he had already communicated with housekeeping, and our key cards would be ready in a few minutes. We decided to wait, but ten minutes later, when we asked, they still couldn't give us the key cards. At that point, I just gave up asking. I suspected they were deliberately holding onto the key cards until the last minute. Sure enough, at 2:58 PM, two minutes before the official check-in time, they came to find us with the key cards (we were sitting on the lobby sofa). I have every reason to suspect they were intentionally delaying. And what about a room that took four or five hours to clean still having so many hairs? The most infuriating part was when we wanted to go to the hotel's rooftop bar that evening for a drink and to enjoy the night view. The person greeting us in the lobby was none other than the same aloof front desk lady from the morning. Now, she had changed her clothes and was smiling broadly while typing something on her phone, perhaps chatting. So, she *can* smile! When we asked for directions to the rooftop bar, she even greeted us with a smile. Was she temporarily seconded from a bar where 'selling smiles' is part of the job to work at the hotel front desk? I really don't understand what she was being so arrogant about. Doesn't she realize she's in the service industry? Doesn't she have any service awareness? Is Budapest's somewhat dilapidated city and urban environment worth being so arrogant about? Get it straight, I'm a paying customer; I am the customer. Without customers like us, would you even have a salary? I spoke to you politely; as a service provider, you should at least respond with courtesy! This was truly pathetic!

The bed was quite comfortable and the bathroom was decent. I didn't pay extra for a castle view room, but the breakfast area had seats available, and you could still get a direct view of the castle. This hotel is also where China Southern Airlines crews stay. To be honest, breakfast was pretty average, especially compared to the Buda Castle Hotel next door. It only had a few more hot dishes. I ordered room service at night, and the portion was quite generous.

You get what you pay for. Choosing a river view room offers stunning views of the two most important landmarks. The location is convenient, and the service is excellent. The room's bathroom has great soundproofing, and the bathtub faces the Parliament Building. A bottle of water is provided every night.