Sandymouth Holiday Resort

Thank you again Tina. For making me and my family that little bit more comfortable. Amazing staff very clean. Lovely break. Many thanks Steve. Hope you enjoyed the chocolates. My neice is coming to stay soon. And I will be back hopefully this year

We’ve just returned from our 10th stay at Sandymouth in the past 3 years and very sad to see that the park is going downhill. This used to be excellent and we have loved visiting here since 2021, but having been twice this year we feel that the park is not being kept up to the standards previously set. Unfortunately for the first time I’ve had reason to complain to both Hoseasons and Darwin Escapes (who manage the park due to poor maintenance of the facilities). I’m very disappointed that neither company have taken any responsibility for fixing the issues we encountered and have reported, and sadly seem to think that quoting the T’s and C’s in response to every email is sufficient. Sadly this doesn’t resolve the issues we faced. One being the kids pirate ship area being closed due to health and safety. This has now been closed for both visits in April and August, whilst still being advertised on Darwin Escapes website during our stay. Since my complaint this has been removed from the website , and it has since been confirmed by email this will be permanently removed. Currently this sits in a main area of the park whilst being netted off with signs up saying it’s not in use. This leaves little in the way of a play area for children aged 6+, as the soft play is for 5 years and under and other than this there are 2 swings and a small climbing frame. The park does put on a programme of activities for kids. We paid for 2 of these and whilst one was ok and my child enjoyed it; the other craft activity was poor. It cost £5 and was 2 sheets of stickers for the children to make a picture, no effort was put in to make it exciting or imaginative and I could buy the same set of sticker sheets for a £ or 2 in high street stores. So this was a bit disappointing. A small arcade area has been added to the park this year, although it does feel this has been down to make some extra £ rather than spending to fix and maintain the children’s outdoor play area. We used the swimming pool twice, this was nice enough and ideal in size and depth for my 6 year old but there were no pool toys or anything out for the kids which would have been a nice touch. The main issue we have faced this year is that WiFi (a facility advertised as being available in all accommodations) is completely non accessible in both Bodmin 2 units we have stayed in this year. We were told on site in April this was due to a part being damaged in a storm and that they were waiting on a replacement part. 5 months later this has not been fixed, and you can see the missing part on top of telegraph post from the caravans. Having reported this on site twice and being given no help, I have now reported this to both Hoseasons and Darwin Escapes. I’ve clearly explained my issue is not that the WiFi is patchy and unavailable at times (which it is throughout the park) as this has always been the case for our first 8 visits, but that the issue is there is a broken / missing part which stops the WiFi fr

Excellent van, spotlessly clean,very well equipped, with an outstanding sea view. Very helpful reception staff. A really good resort, well looked after with good facilities. It is a great base for touring this beautiful part of the world. This is not the first time we have stayed here, and it will definitely not be the last.

Would definitely come back. Food- very tasty and quick service. Kids entertainment- Owen and Lucy were so enthusiastic and all the kids seemed to have a fab time at the mini disco. Swimming - the indoor pool is lovely, not huge so book a session. Accommodation- we stayed in Bude 2 (plot 100) and it was nice and clean, had lovely views and was toasty and warm. General facilities- reception has a small shop for things like milk, bread etc Value for money - really good value for money Our stay was in between Christmas and New Year and it was nice and quiet

On arrival I pre booked swimming for the Saturday morning. I was told the pool was closed on the Friday when we arrived. We stayed in a lodge which on first inspection was clean. The aerial on the to didn’t work and the cutlery was filthy. A lot of missing utensils and plates etc. this was a let down because we stayed in a lodge last year and it was perfect. Saturday morning arrives and we received a telephone call stating there was an issue with the pool overnight and our swimming session was cancelled. We took our children to the park instead of swimming to find it all roped off. The only thing usable was a singular set of swings and a climbing frame. When we went into reception to ask about this, we were told it had been closed since April as it needed refurbing. We also asked about the swimming pool and it had been closed since Tuesday (the day we asked was Saturday) what really annoyed me is the receptionist took my booking the day before for swimming knowing full well we couldn’t be able to go and it would have to be cancelled. The only other thing on site for my children was the soft play and at 5 and 8 years old they were too old to enjoy this. Trying to make the best out of a bad situation, we tried to go into the evening entertainment on Saturday to be greeted with a sign stating it was closed due to a wedding reception. No prior notice of this what so ever and when I asked staff apparently they only found out that day that they had a wedding reception!!! I work in hospitality and know this isn’t the truth at all! We had booked through hoseasons. I contacted hoseasons who couldn’t do anything. The staff at the park wouldn’t do anything. Needless to say we left early Saturday evening so we paid a lot of money for one night stay. We’ve have been staying at this park for years. I will never return. Avoid at all costs!

This was my first time staying here and at a static caravan park so I didn't know what to expect. Firstly the staff were extremely helpful and friendly and were able to accommodate my request for an early morning arrival. For the price I paid (albeit, off season) I was very impressed with the static. It was spacious, clean and comfortable. The park is right next to the beach and has ship, a pool, a restaurant etc. overall I was very impressed and would recommend.