Colmar Tropicale

Colmar Tropicale Reviews

Colmar Tropicale

KM 48 Persimpangan Bertingkat, Karak Expy, Bukit Tinggi, Pahang, 28750, MalaysiaView hotel details
Colmar Tropicale
Colmar TropicaleColmar TropicaleColmar Tropicale
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Guest Reviews of Colmar Tropicale

8.2/10
Very good
538 review
Verified reviews
Location8.7
Amenities7.8
Service8.4
Cleanliness8.0
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All reviews(538)
Positive reviews(504)
Reviews with photos/video(257)
Delicious breakfast(59)
Loved the view(40)
Family activities available(39)
Has facilities for children(38)
Clean pool(24)
Great swimming pool(24)
Perfect for kids(13)
Negative reviews(34)
Nnthepanda
Superior Twin Room
Stayed in Jan 2026
Couple
2 review
7.0/10
Posted on Feb 12, 2026
The room is bigger than i expected. The service from the receptionist is so so so good, they explained very well about the room and share some suggestions to us for taking a good picture. The meh thing is the cleanliness is not in top notch service. The toilet bowl is so so so dirty, there is yellow stain a lot! The bath tub also was not in good condition. There is some mold at toilet. Please please please improve this problem. Not to forget that there is spider web at some lamp. For outside of the hotel, there are a lot of goose poop at road. I know the hotel isn’t the new hotel but i hope you will improve the facilities. For breakfast, i will give 2/5 because the food isn’t hot and the taste is kinda bland also doesn’t have a lot of options. Please improve the cleanliness thing first ya
6/8
Response from Property: Dear Valued Guest,Thank you for sharing your detailed feedback with us. We’re delighted to know you found the room spacious and appreciated the warm service from our reception team, including their thoughtful suggestions for photography. We sincerely regret, however, the issues you encountered with cleanliness in the bathroom, the condition of the bathtub, and the presence of spider webs. Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed promptly. We also take note of your feedback regarding breakfast quality and variety, and will review this with our F&B team for improvement. We truly value your input, as it helps us refine our facilities and services, and we hope to welcome you back with a more comfortable and enjoyable experience.Regards
Syaza Hamzah
Deluxe King Room
Stayed in Jan 2026
Couple
2 review
9.5/10
Amazing
Posted on Feb 10, 2026
It was a great experience, a very nice place to visit with your spouse and family. Magnificent facilities, got many toilets, they also provide a tram to visit rabbit farms, japanese garden and horse trail. The staff are very helpful and friendly, checked in and the checked out process goes smoothly. The room was big and clean. The breakfast had plenty of choices of food and was delicious. Just for lunch and dinner you need to eat at the cafe around there, limited choices and quite pricey. You can buy frozen food from 7E there. Overall it is worth every penny.
6/8
dratiqasanntravel
Superior Twin Room
Stayed in Dec 2025
Family
4 review
8.0/10
Very good
Posted on Feb 5, 2026
The location is just nice. Great scenary, not too cold but not hot. It's windy when we were there. For me here one day trip is just enough as there is just a small area unless you want to stay for a night there. The room was spacious but no carpet - cold for out feet. We got an upgrade room but unfortunately the elevator not working to the first floor, they apologized to use by giving 10% off for food to bought there. Breakfast - we booked with breakfast , satisfied with many choices available and good taste too. For the restaurant around there- not really satisfied as not so much choices plus pricy compared to the food served. Brought my child to the rabbit farm and Japanese garden - it's free for those who stayed at the Colmar Tropicale.
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We’re glad you enjoyed the scenery, the spacious room, and the breakfast variety, as well as the complimentary access to the Rabbit Farm and Japanese Garden. We regret to hear about the inconvenience with the elevator, the room facilities, and the limited dining options around the area. Your feedback has been shared with our team for review, and we will continue working to improve both our facilities and food offerings to ensure a more comfortable stay. We truly appreciate your suggestions and hope to welcome you again for an even better experience.Regards
M Jailani
Family Room
Stayed in Dec 2025
Family
89 review
8.0/10
Very good
Posted on Jan 22, 2026
First time stay in this hotel..just to get a different atmosphere..but it wasnt chill as it supposed to be..but the staff was very nice..got complimentary cake slices for my doter's birthday..
Response from Property: Dear M Jailani,Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences. I'm glad we were able to meet your expectations!Regards
Anonymous User
Superior Twin Room
Stayed in Nov 2025
Family
4 review
10/10
Outstanding
Posted on Dec 30, 2025
A 3-day, 2-night stay. It was school holidays, so there were a lot of people. This is my second time coming here with Trip. The cheap room price was worth it. Thank you very much, Trip.
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6/7
Response from Property: Dear Valued Guest,We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Regards
JennyLet
Deluxe Twin Room
Stayed in Nov 2025
Travelling with friends
1 review
6.5/10
Posted on Dec 29, 2025
The hotel has an old, vintage style, which is understandable. However, cleanliness needs improvement. There was mold around the bathroom faucet, a small cockroach, and the toilet seat was not clean. It was fine for a one-time stay, but I would not stay here again.
Response from Property: Dear JennyLet,Thanks for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We have personally addressed this with our housekeeping staff to ensure this won't happen again. We certainly look forward to welcoming you back to our hotel in the future.Regards
Guest User
Deluxe King Room
Stayed in Nov 2025
Family
1 review
8.5/10
Very good
Posted on Feb 17, 2026
experience journey at berjaya hill.very thrill and beautiful view at berjaya hill.enjoy see french village without travelling outside malaysia.Colmar tropicale isnone of the famous place to visit since i was a kid.I choose to stay there for 3days and 2 nights.there is no bug and mosquito inside the hotel, but the building so old and well maintained.The room inside also with old bed and old furniture.
6/8
Response from Property: Dear Valued Guest,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards
Mastura Yuza
Superior Twin Room
Stayed in Nov 2025
Couple
2 review
10/10
Outstanding
Posted on Jan 8, 2026
Parking senang. Check in senang. Bilik luas. Breakfast really good, a lot of food, happy tummy. Pau kaya sedap. We enjoy our stay.
Response from Property: Dear Mastura Yuza,Thank you for taking the time to rate us.Kind regards
Guest User
Superior Twin Room
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Jan 8, 2026
Overall, everything was good. You need to request an iron, and they'll send it directly to your room.
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Response from Property: Dear Valued Guest,Thank you for taking the time to rate us.Kind regards
RohayaRoy
Family Room
Stayed in Nov 2025
Family
6 review
5.5/10
Posted on Dec 21, 2025
The only thing that is nice is the weather. This hotel has its own rustic charm, even though it looks “tired”. Breakfast can be improved. Lunch at Le Poulet Roti is nice but quality can be slightly improved. The La Boulangerie Cafe selection should be improved. We got connecting rooms 3210 and 3211 and room 3210 is in a terrible condition (the master room). Toilet has lots of molds growing on the vanity top and its side. You can see it from the pictures. Door in bad shape and toilet bowl looks it has not been cleaned thoroughly. Bathtub has mold on the handrail. Staffs are overall friendly and accomodating BUT the chambermaid did not clear the plates that were placed outside my room, and it was left there from the moment we checked-in till we checked-out the next day. The plates were used by the previous guests. Conclusion: This hotel should be refurbished and major change in all its furnitures and fittings.
Response from Property: Dear Rohaya,Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon.Regards
KarmenWen
One Bedroom King Suite
Stayed in Oct 2025
Couple
8 review
8.0/10
Very good
Posted on Dec 1, 2025
Very old building, old facilities.. but overall still a good stay 1. The escalator was too old, it took at least 1min to get the door opened.. please upgrade a better lift 2. We stayed in Fushcia building, big room, with living room, dining area, a queen size bed, a dressing area, spacious bathroom, a bathtub - cost for RM290/night on a weekend. I feel is worthy. Given shampoo, shower gel, lotion, muji toothbrush and colgate toothpaste, shower cap, vanity kit and sanitary bag. Also, in the cupboard, there is laundry bag and slippers. Only the heater will automatically stop working after sometimes when we shower. Overall worth a 3/5 for me. 3. Talking about the activities, limited. No shows, no fun, no vibes. Suggest to revamp and reopen to attract more local tourists. Current situation is, most locals come for one day trip and foreign tourists only will choose to stay here. Without fun activities, there will not be much reputation built
Response from Property: Dear KarmenWen,Thank you for sharing your detailed feedback. We’re glad you enjoyed the spacious room, amenities, and overall stay. We sincerely apologize for the inconvenience with the escalator, heater, and limited activities. Your suggestions on upgrading facilities and enhancing entertainment options are valuable, and we will take them into consideration for future improvements. We appreciate your recognition of the value offered and look forward to welcoming you again with an even better experience.Regards
mhs Senja
One Bedroom King Suite
Stayed in Nov 2025
Family
2 review
9.5/10
Amazing
Posted on Dec 28, 2025
2 day 1 night it's just enough for my family to explore this fantastic village
Response from Property: Dear Valued Guest,Thank you for taking the time to rate us.Kind regards
Guest User
One Bedroom Deluxe Suite
Stayed in Nov 2025
Family
6 review
10/10
Outstanding
Posted on Feb 12, 2026
My precious time with my kids Hotel staff is very polite and respectful
Response from Property: Dear Valued Guest,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.Regards
Guest User
Superior Twin Room
Stayed in Oct 2025
Solo traveller
4 review
5.0/10
Posted on Dec 13, 2025
This hotels needs a uplift... As it looks been neglected on the upgrading...... Food was very expensive.. Charges and portion and presenting style does not par with the price. Service was also just ordinary. Was not allowed an early check in upon request.. As I have not slept the night before. Due to travelling. Was only allowed after about 1.30 pm. After I was falling asleep at lobby.... And facilities like transportation to the Japanese garden and rabbit farm.. Was not user friendly for elderly people or children. As the steps were high. Need to push yourself up. And the benches were stiff... It felt like travelling in prison van. Was not comfortable at all... Place looks beautiful.. With surrounding hills and Beautiful scenery. If service is upgraded. From staff to interior. This place will be outstanding... And look into the food charges and presentation... So it can be more pocket friendly for visitors..
Response from Property: Dear Valued Guest,Thank you for your review. We’re glad you enjoyed the scenery, and we apologise for the issues you faced with service, facilities, and food. Your feedback has been shared with our team for improvement, and we hope to serve you better next time.Regards
Nur Syazwani Mohd Fawzi
One Bedroom King Suite
Stayed in Oct 2025
Family
6 review
10/10
Outstanding
Posted on Nov 15, 2025
We had such a pleasant family getaway at Colmar Tropicale with our two little ones. The whole experience was smooth and enjoyable from the moment we checked in. The staff were friendly and helpful, especially when it came to assisting us with bags and stroller access — something we truly appreciate as parents of two babies! The French-inspired village is beautiful and peaceful, perfect for slow family walks and photos. Our room was clean, spacious enough for the babies’ essentials, and comfortable for all of us. We also loved how calm the environment was, making nap times easy.
Response from Property: Dear Nur Syazwani Mohd Fawzi,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards