Aston Batam Hotel & Residence

No bad good hotel and good location will consider to stay again if come to Batam in future

Location was average. Check in was quick. 3 bedroon apartment was spacious but basic. No other information about hotel or room service provided. Living room sofa was worn and uncomfortable. Tv looked small, didnt use. Kitchen lacked pots pans, utensils, sufficient plates bowls, etc to cook. What was provided was pathetic. Liked the water dispenser. 3 bedrooms were alright. Toilets were alright. Not face or hand towels available. Had 2 long power trips during the first night stay. Everything including lifts in apartment block had zero power for more than 1h. Another power trip likely happened and cut power to our unit for hours (needed to reinsert the access card into the entrance card slot). Lacked of backup power to the building presents a serious fire safety issue in case of evacuation! No significant service recovery at all. Buffet breakfast restaurant lacked capacity to handle crowds. What looked like decent range of food was very starch heavy and lacked proteins and vegetables. Slow to replenish items. Lacked quality, food taste was meh. Hotel had banners selling stays and vitamin infusions for hypertension cure and other problems... Complete sham medicine! Wont stay here again! Even my 4 kids completely agree!!

Nothing around the hotel but u can take cab to town not so far, nice breakfast and spacious room.

This was my first time staying at Aston Hotel Batam for 2 days and 1 night. Overall, the stay was fine, but I was quite disappointed with the soundproofing of the room. It was very poor, and I could clearly hear noises and conversations from the corridor outside. I hope the management can look into improving this, as it affected the quality of rest during my stay.

From when we arrived the staff straight away attended to us by carrying our bags in and opening the car door for us. We couldn't check in before 2pm but we were allowed a pre check in while they set aside our bags. And when we came back to the hotel after our room was ready, they kindly sent our bags up for us. The hotel room was really spacious and clean and they set 3 single beds like I requested. The beds were really comfortable. The air-conditioning was strong. However the trash cans were bare without any plastic linings, which I wished they had because throwing stuff inside without the trash bag felt a little icky. I wasn't really impressed with the shower and shampoo/conditioner dispenser. It was really quite inconvenient to use, and I'm pretty sure both dispensers were the same shower gel because the shampoo dispenser didn't really feel like shampoo or conditioner. It'd be better if they just used a travel sized bottle. Other than that the toilet was clean. I didn't have a chance to use the bathtub though. The breakfast buffet had a variety of foods of which I thoroughly enjoyed, from breads, desserts, local food. Overall highly recommend, the staff was attentive, the food was great, the room was spacious (but bring your own soap/shampoo). It's worth the price and enjoyed my stay. I would book this hotel a second time if come to Batam again.

Good location, close to the most of the attraction places. Hotel room is clean, impressed by the super clean and big bathtub. All the hotel staffs are friendly. Only one bad point is the aircon was not cool enough, even though the temperature was set at 16 degree. Breakfast has variety choices especially the pastry and bread. Definitely will come back to stay next time.