Hôtel Rallye & Bains de la Gruyère - Bulle

Really good hotel, breakfast was the only thing to let it down, could’ve done with more and better option, but overall, a good hotel in a good location

City view,thermal bath,mounts,idilic

No AC in rooms as advertised -DO NOT STAY I am writing to formally complain about my recent stay at Hôtel Rallye & Entrées aux Bains de la Gruyère on July 5, 2025, in room 121. My family, who stayed in room next door, experienced the same issue and will also be submitting a complaint. We specifically chose this hotel for its advertised air-conditioned rooms and paid extra for this amenity. However, upon arrival, the air conditioning in my room was not working. We reported this to the front desk, and a staff member attempted to adjust the settings, assuring us the room would be checked while we were out for dinner. Upon our return, we found the room still uncomfortably hot. We reported the issue again, but despite promises to contact a technician, no one came. By 10:20 PM, we requested fans due to our discomfort, but they were never delivered, and later, no staff were available as they had gone home. This experience was extremely disappointing, especially given the premium we paid. The lack of follow-through and poor communication made our stay stressful, resulting in my family and I not being able to sleep. I kindly request a refund for this stay due to the failure to provide the promised amenities. Thank you for your attention to this matter. I look forward to your prompt response.

Spacious room, modern design, super clean. Friendly and very helpful staffs.