This has to be the worst Crowne Plaza I've ever stayed at. Let's start with the airport pickup service. We had a lot of luggage, so we thought a pickup would be convenient. However, the driver asked passengers for a service fee. I had my child get our luggage, and though we had three suitcases, he only handled two initially. The third one was right there, but he refused to touch it, only helping foreign guests, and happily greeting those who tipped well. My child had to wait until last to get the final suitcase. I originally intended to give a normal tip, but his behavior made me so angry that I didn't. He left visibly displeased. Interestingly, the female driver for the departure service didn't ask for a tip at all.
Now, about the room. It was incredibly dirty. After showering at night, I noticed bloodstains on a large towel that hadn't been properly cleaned. Luckily, I'd brought my own towel, so I didn't bother with it. But when I pulled back the duvet, the sheets also had unwashed stains. I called housekeeping to ask for new sheets, but no one answered after a long time. Then I called the front desk, and again, no one answered for ages.
The next morning, we needed to take the 9 AM shuttle to the airport. We went downstairs at 8:45, thinking 15 minutes would be enough. However, only one of their three elevators was working, and we had to share it with housekeeping carts. It took forever to get down, and by then, our shuttle had already left. They made us wait in the lobby for another 45 minutes for the next one.
To top it all off, there were insects on the ceiling of the hotel room, and no complimentary water. When I asked, they said water would be charged. This is the worst hotel, and it was so expensive. Absolutely infuriating!
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