Best Hotels near Deer Lake Park, Burnaby

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

They advertise their rooms as having air conditioning but this is not true as the room we were checked into had a evaporative air cooler. The cooling system in the room didn't work and they were completely aware of this but did not mention a single thing to us at check-in. We had to constantly fill the bucket from the air cooler with ice cold water in order to get any cool air in the room. They told us it should last 8 hours but the machine started beeping at 3:30am after we had just filled it with ice cold water right before bed. It's ridiculous to have to go fetch ice and change the water out in the middle of the night. We were told that they were fully booked and they couldn't move us. There were also lots of mosquitoes in the room - our best guess was that the big bucket of water from the machine made it a nice environment for them. The nights were hot, stuffy and annoying with the mosquitoes bothering us. We were not able to have a good nights sleep at all. The toilet and bathtub are also not renovated. The toilet seat was peeling and really disgusting. The bathtub does not drain well at all when you are showering. The room we were assigned was also right behind the elevators. Whenever the elevators were in use, we heard banging all the time - even in the middle of the night. We usually ask for a room away from the elevators but we haven't been able to access our rewards account to see if it's still noted despite asking for password reset help multiple times and having no response. Cleanliness was also a problem - the floors were sticky and they haven't cleaned under the sofabed in a long time. Housekeeping also asked us one morning if we needed our room cleaned and we declined. That night, we had a card slipped under our door indicating that they will do a wellness check within 24 hours since they haven't heard from us - we just spoke with them THAT morning. We've stayed here many times before and spoke highly of this hotel but we will no longer recommend it to anyone.

Hotel is located across a Chinese Mall with lots of eating options. The room comes with a simple cooking facility and utensils where you can bake a simple meal. Breakfast comes with basic items like pastries, yogurt, cereals, fruit, juice, coffee. There are 3 hot breakfast items got rotated daily which got bored easily.

they clean everyday! good location especially with bridgeport being at the hotel. ****** is great and cheap parking can be found!

Hotel location is very good, the room is very clean, the environment is quiet and comfortable, the price is super high.

The location was very good and near to all essential places and amenities. The rooms were very clean and service was tailored to customer needs to avoid contact with clients who did not want it. Access to food and entertainment is so close and available. Excellent front desk and customer service.

We went to Canada for business purposes. Each of us had a room on a different floor - I ended up on the 7th floor and a room with a mountain view. A colleague ended up lower and there was already only a view of the shopping center. But these are not aspects of the hotel's rating. I subtract one star for the dry air and buzzing air conditioner in the room. The rest OK. Breakfasts correct, service courteous.

I had a one night stay before boarding a cruise ship in Vancouver. I booked this DUMP online. My God, it was horrible. The drapes were falling apart....The floor was tacky underfoot. You could not use the shower because the hot water handle was totally loose. I was in room 9. There was no stopper in the wash basin. So we took a sponge bath. I did call to the front desk and he offered to change us to room 10. I declined because I didn't think it could be much better. My advice, you'd be better off sleeping in your car. That's how bad it was. Air conditioner - we could not seem to shut off. It was one of those tiny things in the wall. We didn't need it because it was in the 50's.

Advantages: The decoration can be called a 4-star hotel, the traffic location is convenient, quiet, safe, and the front desk service is in place. At this price, it can be said to be cost-effective Disadvantages: no refrigerator, no indoor swimming pool, a few hairs on the bed, in addition, the air conditioner of this hotel is adjusted to 32 degrees and it blows cold air. This is the case twice, and finally complained about the parking lot that the hotel cooperates with, and clearly told the front desk about the license plate I also confirmed that the license plate number is correct. The hotel system entered my license plate number. The parking lot still put a warning on my windshield the next day saying that this is a hotel parking space. Fortunately, there is no ticket or tow away.