In Auto Camping Area, Jiadengyu Scenic Area, No. 232 Provincial Road, Burqin, Xinjiang, ChinaView Hotel Details
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The Brich Forest Resort Hotel Guest Reviews
4.5/5
Good
1136 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1136)
Positive reviews(1068)
Reviews with photos/video(371)
Friendly front desk staff(66)
Loved the view(63)
Close to scenic area(63)
Many amenities(62)
Tasty coffee(48)
Well designed(32)
Perfect for kids(17)
Has rooms for families(10)
Negative reviews(68)
Ng
Double Bed Starry Sky Rv
Stayed in Sep 2024
Family
9 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Convenient location, right next to the town square with all the restaurants and also just 50m from the free town public bus stop. The room is surprisingly spacious; my family love it. The service is very good. We got welcome coffee. There were also check out gifts but we didn't have time to get it. The staff came over several times to make sure we are doing OK, that we know how to operate the heaters, etc. They even taught us a strategy to book the pass to 观鱼台. Just to note that I converse in mandarin, so I'm not sure how the staff will manage in another language. .
Response from Property: Dear guest, hello! First of all, on behalf of the Birch Forest team, please allow me to express my sincerest thanks and deep respect to you and your family. We are extremely honored and delighted to receive such a warm and detailed praise from you for our hotel. Your satisfaction is not only the highest affirmation of our service, but also a powerful motivation to inspire us to constantly pursue excellence and improve service quality. You mentioned that "the location is convenient, only 50 meters away from the public bus station", which is indeed a highlight of our hotel. We are well aware that a convenient location can greatly enhance your travel experience during the journey. Therefore, when choosing the location of the hotel, we paid special attention to the convenience of surrounding transportation, and strive to make every guest enjoy a relaxing and enjoyable travel time. We are very pleased about the "surprisingly spacious room". Spacious and comfortable accommodation space is what we have always pursued, aiming to create a warm and relaxing living environment for guests. Seeing that you and your family are satisfied with it, all our efforts seem so worthwhile. The evaluation of "very good service" is a great encouragement to all our employees. We always uphold the concept of "respecting customers and serving with heart", and are committed to providing every guest with a service experience that exceeds expectations. From the moment you step into the hotel to the moment you are reluctant to leave, every one of our staff is committed to using sincere smiles, professional skills and meticulous service to make you feel the warmth and comfort of home. Thank you especially for mentioning the details of "getting welcome coffee" and "there are gifts when checking out". These little surprises are our thoughts for the guests, and we hope to add a touch of warmth and pleasure to your journey. At the same time, we are also very happy to know that our staff will personally teach you how to operate the heater. Such thoughtful service is exactly what we are pursuing. Thank you again for choosing Baihualin Resort Hotel as your place of stay and sharing such valuable opinions and feedback. Your satisfaction is our greatest pursuit and the driving force for our continuous progress. In the future, we will continue to uphold the service tenet of "guests first", continuously improve the quality of service, and strive to create a better accommodation experience for every guest. We look forward to you and your family visiting Baihualin Resort Hotel again, so that we have the opportunity to serve you again and create more beautiful memories together. I wish you a pleasant journey and all the best!
Siew Kiok
Family Room With Mountain View
Stayed in Jun 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on Jul 2, 2024
The hotel could have been a perfect hotel if they could fetch us from the ticket station or another nearby hotel. As a foreigner you must get access to the internet to find the location of the hotel. Just a few metres from the free park bus stop. A sundry shop is available.
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. We apologize for the inconvenience caused to you by the fact that the hotel does not have a special shuttle bus to take guests to the scenic spot. If you inform us in advance, we will do everything we can to help you solve the problem. The scenic spot shuttle bus stop is 50 meters away from the exit of the hotel lobby, turn right and go downhill, and take the shuttle bus to easily reach the ticket station. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Standard Starry Sky Rv
Stayed in Jun 2024
Travel with friends
12 review
4.5/5
Great
Posted on Jun 30, 2024
enjoyed the stay very much, beautiful caravan with windows to see stars at night. has ample space and mini refrigerator. warm and comfortable. has fruits and snacks. surrounding is also beautiful and quiet.
we were not very familiar with the location and transport options to the hotel, and since it was pretty late, there were no more buses and taxis available, hotel was not able to give clear directions and provide help to get to hotel, no pick up service. we had to walk very far to reach hotel.
the bus stops in front of the hotel entrance but it is still quite far from the caravan place. not advisable for ppl with alot of luggage.
Response from Property: 尊敬的賓客您好, 感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持有建議是我們非常難得的寶貴財富, 我們也將繼續努力不斷完善各項服務。現在我們確實沒有機場和景區的接送服務,但如果您有特殊需求可以致電前台提出您的要求,我們會盡全力滿足您的需求。希望能在白樺林與您再相逢。祝您心情愉快, 闔家幸福!
CT singaporean
Family Room With Mountain View
Stayed in Jun 2024
Family
24 review
2.7/5
Posted on Jun 16, 2024
The overall cleanliness is questionable… choked common toilets next to the cafe with feces all over.Room condition not good.
I don’t even bother to take pictures of the hotel but the cows roaming beside it.
Response from Property: Dear customer, hello! Thank you for staying at Kanas Birch Forest Resort Hotel. We are sorry for bringing you an unpleasant experience during your trip. The hotel has verified your feedback and made corrective measures. The hotel rooms are original ecological style buildings, pursuing the concept of integrating the original ecological environment into the indoor design concept. All interior decorations are made from local materials, with local wood and stone as the main decorative materials, with a unique style. Regarding the problem of the bathroom in the lobby, the frequency of cleaning the toilet has been increased from twice a day to four times a day, paying more attention to hygiene details. We are very sorry to make your trip unhappy. In the midst of the scorching heat, I hope you will take care of yourself and protect yourself.
Guest User
Family Starry Sky Rv
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Everything is very good. Nice and clean hotel that includes breakfast, a cup of coffee per day. Especially, the guy who is really taking great care of us that picking us from the hotel to Kanasi entrance everyday. Also, he was providing all the information that I asked for Kanasi. I really appreciate the services.
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店如此細緻且熱情的評價,您的滿意是我們最大的動力和榮耀!聽到您説“一切都很好”,我們感到無比欣慰。我們始終致力於打造一個既舒適又温馨的住宿環境,讓每一位賓客都能感受到家一般的温暖與愜意。酒店的乾淨整潔,是我們對每一位客人最基本的承諾,也是我們對品質不懈追求的體現。看到您對我們的清潔標準給予肯定,這無疑是對我們工作最大的認可。關於早餐和每日贈送的咖啡,我們非常榮幸能成為您美好一天開始的助力。我們精心挑選食材,力求為賓客提供營養均衡、美味可口的早餐選擇,同時,那一杯精心沖泡的咖啡,也希望能為您的一天增添一份活力與愜意。特別要感謝您提到的那位工作人員,他的細心與周到,正是我們酒店服務精神的縮影。能夠每天接送您至喀納斯入口,並耐心解答您關於目的地的所有疑問,這不僅是他個人的職責所在,更是我們對“賓至如歸”理念的深刻踐行。我們深知,優質的服務不僅僅在於硬件設施的完善,更在於每一位員工用心、用情的付出。您的感激之情,我們已深深感受到,並會將其轉化為不斷前進的動力。未來,我們將繼續秉承“以客為尊”的服務理念,不斷優化服務細節,提升服務質量,力求為每一位賓客提供更加貼心、更加完美的住宿體驗。再次感謝您的寶貴意見與高度評價,期待您下次光臨,讓我們有機會再次為您服務,共同創造更多美好的回憶!願您的心情如花兒般綻放,生活處處是風景,美好不期而遇!
Anonymous User
Family Starry Sky Rv
Stayed in Sep 2024
Family
8 review
5.0/5
Outstanding
Posted on Oct 2, 2024
The RV was clean and cozy and service was exceptional. Breakfast was disappointing.
Response from Property: 尊敬的賓客:您好非常感謝您的五分好評,您的肯定是我們持續前進的動力源泉!我們非常高興得知您對我們的房車住宿體驗給予了高度評價,認為它們既乾淨又舒適,這正是我們一直以來所追求的目標——為賓客提供一個温馨、整潔且舒適的休息環境。您的滿意,讓我們深感自豪和鼓舞。同時,我們也深刻意識到您在早餐方面的失望之情,這確實是我們服務中的不足之處,,贈送的早餐餐廳是我們合作的,而且是離酒店最近的一家餐廳了,實在是非常抱歉沒能讓您滿意我們對此深感抱歉。早餐作為一天中最重要的開始,我們本應該為您準備更加豐富多樣、美味可口的餐點,讓您在享受美味的同時,也能感受到家的温馨與關懷。然而,這次我們顯然沒有達到您的期望,這是我們需要深刻反思和改進的地方。針對您的反饋,我們已經立即採取了措施,對早餐菜單進行了全面審視和調整,力求在未來的日子裏,為您和所有賓客提供更加多樣化、高品質的早餐選擇。我們也將加強員工培訓,提升他們對早餐服務的重視程度和服務水平,確保每一位賓客都能享受到滿意的早餐體驗。再次感謝您的寶貴意見,您的反饋是我們不斷進步的動力。我們深知,衹有不斷傾聽賓客的聲音,才能不斷改進和完善我們的服務。未來,我們將繼續秉持“以客為尊,追求卓越”的服務理念,致力於為每一位賓客提供更加全面、細緻、周到的服務。期待您下次光臨時,能夠感受到我們的進步與改變,共同創造更加美好的住宿回憶。在這美好的時刻,願幸福和健康伴您左右,每一天都精彩紛呈!
Jackyjack
Standard Starry Sky Rv
Stayed in Jul 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Jul 5, 2024
Great location.Beautiful surrounding. We live in caravan car. Have all needed amenty. Lovely room.
Response from Property: 尊敬的賓客:您好!感謝您的滿分點評與誇獎,您的支持與鼓勵,是我們前進的最大動力。我們將以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。期待您的再次光臨!
Anonymous User
Family Starry Sky Rv
Stayed in Jul 2024
Family
93 review
4.7/5
Amazing
Posted on Jul 30, 2024
Good hotel. Nice location. But price really too high. Not quite worth it.
Response from Property: 您好!非常榮幸您選擇我們酒店入住,非常感謝您對我們酒店的認可,尤其是對我們地理位置的讚賞,我們確實地處離景區最近的地段,交通便利,周邊設施齊全,關於價格,我們一直致力於為賓客提供高品質的服務與設施,以確保每位賓客的入住體驗都是物有所值的。而您對我們的價格不滿意這件事我們深感遺憾。我們瞭解到您的反饋中提到酒店定價較高且未能滿足您的期望,這主要是由於成本結構較高和市場需求等因素導致,山區的一切資源都需要較高的代價提供給賓客。我們一直致力於為客人提供高品質的美食和優質的服務。酒店非常重視您的反饋,我們理解您對價格的關注,也希望能有機會通過我們的服務和設施,讓您感受到性價比的合理性。期待您再次光臨,體驗我們更多的服務,相信您會發現這裏不僅是位置的優越,更有家的温馨與舒適。祝您生活愉快!
Meander China
Starlight Room
Stayed in Aug 2022
Solo travellers
64 review
3.7/5
Posted on Aug 5, 2022
Close to the entrance gate for Kanas and the area with restaurants. Quiet at night and comfortable bed.
Response from Property: Dear customers, Hello! Thank you for staying at Kanas Birch Forest Resort Hotel. I am very happy to receive your approval. The hotel is located in the best geographical location in Jadengyu. Not far away is the bus stop. There are three car parks around the hotel, travel is very convenient! The hotel meticulously makes the peripheral courtyard, takes a scene at random, the room decoration is around the Kanas landscape design, integrates with the scenic spot, looks forward to your next visit, wishes your journey to be happy!
KWANTASTIC
Family Room With Mountain View
Stayed in Jul 2022
Family
13 review
2.0/5
Posted on Aug 19, 2022
It’s better to stay in the actual geopark although there aren’t options to do so on Trip.com. Foreigners are supposed to stay in the old village but we found a place to stay in the new village which we liked better
Response from Property: 尊敬的賓客:您好!感謝您入住我們酒店並給予反饋,我們注意到您選擇了其他酒店並對我們的酒店表示不滿,對此我們深感遺憾和抱歉。您的反饋是我們改進服務質量的重要依據,我們對此非常重視。首先,我們對您在尋找更合適的住宿體驗中所花費的時間和精力表示歉意。我們理解您在尋找酒店時的期望和需求,並對此次未能滿足您的期望表示歉意。同時,我們也想向您説明,我們一直致力於提升酒店的服務質量和客户滿意度。我們將根據您提供的反饋,認真分析問題所在,並採取相應的改進措施,以確保我們的酒店能夠滿足更多客人的需求。最後,我們再次對您的反饋表示衷心的感謝。我們深知酒店行業需要不斷努力和創新,以滿足客户的多樣化需求。我們現已將酒店大部分設施換新,提高了服務標準,酒店已煥然一新,相信已成為您心目中的理想住宿選擇,期待您的再次光臨!祝您開心每一天~
Odie
Starlight Room
Stayed in Jul 2022
Solo travellers
10 review
4.5/5
Great
Posted on Jul 14, 2022
This hotel is in a perfect location for those wanting to visit Kanas Lake Scenic Area. My room was a good size and quite comfortable. The only problem was that the sound insulation is quite poor so it can be noisy.
The staff were all very friendly and helpful- massive shoutout to ‘sister Q’ who went out of her way to help me with several things!
Response from Property: Dear customer, hello! Thank you for staying at Kanas Baihualin Resort Hotel. It is the front desk manager of the hotel who will help you. It is our aim to serve every customer with heart! Looking forward to your next stay!
Zhangyushaokuluo
2-bed Room With Terrace
Stayed in Oct 2024
Couples
26 review
5.0/5
Outstanding
Posted on Oct 8, 2024
The location is good, the butler service is really great ~ The room is large, clean and sanitary, it is great to have heating, it is convenient to eat around, and the scenery around the hotel is also beautiful, and it is also convenient to travel ~ The water provided every day is very sufficient!
Original TextTranslated by Google
6/8
Response from Property: Dear guest, hello! All our staff feel extremely honored and happy to receive such a warm and detailed praise from you. Your satisfaction is not only the highest affirmation of our service quality, but also a powerful driving force to inspire us to continuously pursue excellence and improve service quality. First of all, thank you very much for your recognition of the location of our hotel. We are well aware that choosing a hotel with a good location is crucial to your travel experience. It is what we pursue to allow you to easily explore the surrounding beauty and convenience while enjoying a comfortable stay. We are very pleased with the butler service you mentioned. Our butler team always adheres to the service concept of "customer-oriented and meticulous" and is committed to providing every guest with a service experience that exceeds expectations. Being able to get your evaluation of "really great~" is the best reward for their hard work and professionalism. Spacious, clean and hygienic rooms are our basic commitment to every guest. We adhere to high standards of cleaning and maintenance procedures to ensure that every guest staying in can feel the warmth and comfort of home. At the same time, the sufficient supply of heating also allows you to feel the warm and spring experience in the cold season, and we are very happy that this also satisfies you. The richness and variety of surrounding restaurants and convenient travel are also one of the important reasons why our hotel chose this place. We know that food and convenience are equally important during the journey. Therefore, we strive to create an accommodation environment for you where you can eat happily and travel smoothly. In addition, you also mentioned the beautiful scenery around the hotel. Yes, our hotel is blessed with unique natural scenery. Whether it is the first ray of sunshine in the morning or the sunset in the evening, you can find a moment of tranquility and beauty in your busy journey. We are very happy that such beautiful scenery has become part of your beautiful memories. Finally, regarding the sufficient amount of water provided every day, we always believe that details determine success or failure. Maintaining adequate water intake during the journey is essential for your health. Therefore, we pay special attention to this detail to ensure that you can easily obtain clean and safe drinking water at any time. Thank you again for your valuable evaluation and feedback! Your satisfaction is our greatest pursuit. We look forward to continuing to provide you with better services and experiences in the future. I wish you a pleasant journey and look forward to meeting you again!
Guest User
Double Bed Starry Sky Rv
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Take the shuttle bus from Kanas to Jiadengyu Visitor Center and transfer to the bus stop. Register at the front desk of Baihualin. Do not unload your suitcases. Starry Sky RV is more than 300 meters away from the front desk. After checking in, someone will take you directly to the RV campground. PARKING LOT. The hotel has added WeChat communication in advance. The butler's service attitude is attentive. I can feel that the local hotel is working hard to improve the service level. It is worthy of the price.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your detailed feedback. Your satisfaction and recognition are not only a great encouragement to our Starry Sky RV Hotel at the Baihualin Resort Hotel in the Jiadengyu Visitor Center, but also a strong driving force for our continuous pursuit of excellence. After leaving the shuttle bus from Kanas, you chose our hotel as a transfer station, which is undoubtedly a trust in us. We are well aware that as a stop on the journey, it is very important to provide a convenient and comfortable stay experience. Therefore, from the moment you arrive at the Jiadengyu Visitor Center, we are committed to making every step as smooth and worry-free as possible. Transfer to the Baihualin by bus, the scenery along the way may have given you a preliminary feeling of the tranquility and beauty here, and the following stay experience, we are even more carefully prepared and strive for perfection. When checking in at the front desk, we have specially designed a service process that does not require unloading the suitcase, aiming to reduce your waiting time and inconvenience, so that you can enjoy the fun of the RV vacation faster. Although the Starry Sky RV is only more than 300 meters away from the front desk, we are well aware that this short distance may also become a small trouble on your journey. Therefore, we have arranged a special person to pick you up and send you and your luggage directly to the RV camp parking lot to ensure that you can check in easily. It is worth mentioning that the hotel communicates with you through WeChat in advance, not only to confirm the details of the check-in, but also to understand your needs and preferences in advance so that we can provide more personalized services. Our housekeeping team, with a dedicated service attitude, is committed to making you feel the warmth and care of home. From their words and deeds, you will definitely feel the firm determination and unremitting efforts of our local hotel to improve the service level. Matching price with value has always been our operating principle. We believe that through our dedicated service and unremitting efforts, every penny you pay will be rewarded with super value. Your affirmation and praise not only prove that our efforts have not been in vain, but also inspire us to keep moving forward and create a better accommodation experience for more travelers. Thank you again for your valuable feedback, and look forward to having the opportunity to serve you again in the future. May every journey of yours be full of beauty and surprises!
Jzy96
Double Bed Starry Sky Rv
Stayed in Sep 2024
Family
32 review
5.0/5
Outstanding
Posted on Sep 30, 2024
The sanitation and environment are very good. We chose the RV type that the children like. There are 3 beds in it, and the whole room is shaped like an RV. I especially want to praise the housekeeper, who provided excellent service and reminded us of many things to pay attention to when staying. The next morning, when we learned that the child was not feeling well, we also rushed out and helped prepare breakfast. Very good!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your detailed and warm praise for our hotel. Your satisfaction and recognition make us feel extremely gratified and proud! We are honored to know that you have given high praise to the hygiene and environment of our hotel. At Birch Forest Resort Hotel, we always put hygiene and cleanliness first and are committed to creating a safe and comfortable living space for every guest. Seeing that you and your family can enjoy a pleasant time here, all our efforts become worthwhile. We are very happy that you specially chose a caravan type room for your children. Our caravan room type is uniquely designed. Not only is the interior space spacious, but it is also full of childlike fun and adventure atmosphere, which is very suitable for family travel. We are sincerely happy to see that you and your children can enjoy parent-child time in this special space. Special praise should be given to our butler team, whose excellent service has been highly praised by you. At Birch Forest Resort Hotel, butlers are not only service providers, but also intimate assistants and trusted partners of guests. They listen carefully to the needs of each guest, arrange every service in detail, and ensure that the guest's stay experience is perfect. When your child is unwell, the housekeeping team responds quickly, not only preparing breakfast for you to take with you, but also providing necessary help and care, so that you can feel the warmth and peace of mind of home even in a hurry. Thank you again for your recognition and praise, your satisfaction is our driving force for continuous progress. Birch Forest Resort Hotel will continue to be committed to improving service quality and providing every guest with better and more considerate services. We look forward to your visit again next time, so that we can have the opportunity to create an unforgettable accommodation experience for you and your family again!
Guest User
Starry Sky Rustic Luxury Tent
Stayed in Sep 2024
Couples
6 review
4.5/5
Great
Posted on Oct 10, 2024
Booked a wild luxury tent room, the blue sky, white clouds, white birch and ginkgo trees are beautiful, and there is a starry sky at night🌌. The room has floor heating, spacious and clean, and there is a sauna room. The complimentary apricot peel tea is delicious. There are also souvenirs (four bottles of mineral water, a box of Ili fruit danpi, a small bag of red dates and almonds) and a cup of coffee (the hotel has a cafe. The only flaw is the hotel breakfast. It is said that it is a restaurant that cooperates with the hotel, called "White Birch Kitchen Charcoal Fire Pot". Because it undertakes tour groups, it feels that all the tour groups of all sizes living in Jiadengyu come here to eat. I went there at 8:30, and the restaurant was full of people. There were only steamed buns and porridge left, and there was nothing like vegetables, eggs, chopsticks, etc. The experience was very bad, which was very inconsistent with the quality of the hotel. It is recommended that the business separate the guests in the hotel from the tour group for meals.
Original TextTranslated by Google
6/8
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and taking the time to share your experience. We are honored and encouraged by your high evaluation. It is our unremitting goal to allow you to enjoy the unique charm of the wild luxury tent room in the beautiful environment surrounded by blue sky, white clouds and golden birch leaves. The bright starry sky at night adds a bit of romance and tranquility to your journey. We sincerely hope that this natural beauty can become part of your beautiful memories. Regarding the room facilities you mentioned, we are very happy to know that you are satisfied with the warmth of the floor heating, the spaciousness and cleanliness of the space, and the comfortable experience of the sauna room. At the same time, we are also very honored that our apricot peel tea can become your favorite. This recognition will inspire us to continue to provide high-quality services and drinks. The souvenirs given at check-out are our little thoughts, hoping to add a touch of warmth and sweetness to your journey. As for the cafe in the hotel, we hope that it will become another good choice for you to rest and enjoy life. However, we are deeply sorry for your dissatisfaction with the breakfast experience. The problem you reported about the crowded breakfast time and limited food choices at "Baihua Xiaochu Charcoal Fire Pot" is indeed a gap with the high-quality service standards we have been committed to providing. We are well aware that breakfast is the most important start of the day, and its quality and experience directly affect the overall satisfaction of guests. We will further communicate with "Baihua Xiaochu Charcoal Fire Pot" to explore adjusting the breakfast time or adding time-divided dining services to reduce the pressure of people during peak hours and ensure that every guest can enjoy a rich and diverse breakfast choice. Increase the variety and quantity of breakfast dishes, ensure the timely supply of fresh ingredients, and strengthen the quality control of dishes, so that guests can feel our insistence on quality while enjoying delicious food. We sincerely thank you for your valuable opinions. It is these feedbacks that keep us moving forward and striving to improve. Please believe that your satisfaction is our greatest motivation. In the future, we will continue to work hard to provide you and every guest with more intimate and thoughtful services, so that every stay will become an unforgettable journey. Thank you again for your understanding and support, and look forward to your next visit, so that we have the opportunity to make up for this shortcoming and bring you a more perfect accommodation experience. I wish you a pleasant journey and all the best!