Guest User
May 23, 2025
1. One day the airconditioning was not working properly and I called for assistance urgently as it waa very cold in the room. As help did not come, I called repeatedly, a total of 4 times over a period of about 2 hours. When help came, the technician said he had been told only 10 minutes earlier. I heard that the hotel guest services line is manned out of Melbourne. Coordinaton between Melbourne and Perth seems to be a problem.
2. There is no cafe in the hotel where you can have a light meal or snacks. Breakfast option is a full buffet at a basement restaurant, no a la carte.
3. The staff are polite and helpful when you can get their attention.
4. Crown Towers is a long walk from the main restaurants and amenities in the Burswood complex. For the elderly who cannotvwalk long distances, it is very inconvenient. Crown Metropole would be better.
5. It is definitely not a 5 star hotel. 4 stars, barely, at 5 star prices.