My first trip to Busan was an unpleasant experience. The battery in the room's password lock was low. There was no one at the front desk after 10 PM, which made me feel helpless as a traveler. Fortunately, Ms. Hana Jo from the hotel next door was incredibly helpful; she called the hotel's customer service to communicate. After much negotiation, the hotel suggested we move to another hotel. Without any toiletries, clothes, or personal belongings, we felt completely insecure. We decided to buy a new door lock battery ourselves and asked the hotel again for technical support. Eventually, the hotel sent an older gentleman to try the battery. After two hours of repeated attempts, the lock was finally opened. The hotel should seriously review its operational support hours; otherwise, it will only cause inconvenience to travelers, damage the hotel's reputation, and create a poor impression for guests.
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