Hilda Chiang
December 28, 2025
Check-in time was around 10:00-10:30 PM on December 24, 2025. The front desk receptionist was a short-haired woman wearing glasses. After completing check-in, we were assigned to a room on the 20th floor and received the key card. We followed the instructions at the elevator to tap the card, but both high-floor elevators showed red lights with unresponsive buttons. When we informed the receptionist, she tapped it herself—same red light—but assured us the card was fine, so we believed her. Luckily, other guests were heading up, so we reached the 20th floor, but the room door wouldn’t unlock either, forcing us back downstairs. This time, another receptionist quickly identified the issue: the key card hadn’t been activated. Additionally, the bed was deformed. This accommodation experience was enough for once—we won’t stay at Toyoko Inn again.
The hotel breakfast lacks variety, with poor flow and crowded seating.