Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 17, 2026|Superior Double Room
Guest UserExcellent! I'll definitely stay here again next time I'm in Nanjing. The hygiene is top-notch, with staff cleaning every day. It's very quiet downstairs, and the hotel is super close to Xinjiekou, with Deji Plaza just a short walk further. Highly recommend this place for anyone visiting Nanjing!
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Price per night from:£42
Posted on May 3, 2026|Light Luxury King-size Bed Room [latex Mattress + 55-inch Screen Projection TV]
Southafricangirl26
I was initially asked by the hotel to leave a five-star review, but after my full stay I can’t do so in good conscience, and I have since adjusted my rating based on the second half of my booking.
This was a two-part stay (two separate bookings of five days each), and while there are genuinely strong positives, the overall experience was significantly affected by ongoing service and cleanliness issues.
There are still clear strengths to highlight. The location is excellent—quiet, safe, and surrounded by good restaurants, convenience stores, and a pleasant park nearby. The rooms are also very well designed: spacious, comfortable, and equipped with useful amenities such as a washing machine. The layout and overall setup make it a very livable space.
The staff were, for the most part, kind and helpful. One staff member in particular was consistently warm and welcoming. When issues were raised, the team did attempt to respond professionally, and I do appreciate that some solutions were offered, including a discounted rate for a future stay.
However, there were repeated concerns that affected my experience, particularly during the second half of my stay.
Cleanliness remained a consistent issue. Even after rooms were serviced, dust accumulated very quickly—so much so that items like my laptop would be visibly covered overnight. This raises concerns about the overall level of cleanliness and ventilation. In addition, housekeeping services felt inconsistent. On multiple occasions I had to specifically request basic essentials such as bottled water and fresh towels, rather than these being proactively restocked daily as would normally be expected in this type of accommodation.
Service consistency also varied. Some days staff would check in or ask whether I needed room cleaning, while on other days there was no such follow-up at all. This lack of routine made the experience feel unpredictable for a stay of this length.
There were also concerns regarding pricing and communication during an attempted extension of my stay. I had initially paid approximately 268 rand per night (already at a discounted rate). When I asked to extend for one additional night during the May Day holiday period, I was quoted around 800 rand. While I understand that rates fluctuate during peak demand, this felt inconsistent given the earlier discount offered due to the significant issues experienced in the first rooms. The handling of this request also felt quite rigid initially, although the pricing discussion changed once I indicated I would be leaving a review. By that point, however, I had already made alternative arrangements in another city.
I also noticed a change in overall tone and attentiveness from staff following my initial complaints, particularly on the day I was trying to extend my stay. In that instance, even basic housekeeping services were not offered, which contributed to a feeling of inconsistency in service.
Ultimately, I think this hotel has strong potential. The location, room design, and general setup are genuinely excellent, and there are staff members who are clearly committed and welcoming. However, the inconsistency in cleanliness standards, basic housekeeping expectations, and service delivery means I cannot recommend it as a reliably high-quality stay at this stage.
With more consistent attention to cleanliness and service fundamentals, this could be an excellent hotel experience—but in its current state, it falls short of that standard.
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Price per night from:£9
Posted on May 28, 2026
leon840923
The service was excellent, and I had a fantastic stay! The hotel environment was clean and tidy, and the room was spacious and bright. The bedding was comfortable, ensuring a very peaceful sleep. The staff were warm and attentive, and the check-in process was highly efficient. The location is also very convenient. Overall, everything was impeccable. I'll definitely choose this place again for my next trip, highly recommended!
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Price per night from:£47
Posted on Nov 29, 2023|Business 2-bed Room
Guest UserI booked Hanyuan because it is within walking distance to my folks home. And my grandma used to work at Nanjing Agricultural University, which the hotel is affiliated with. I read others’ reviews and knew it is an old facility. I did not have unrealistic expectations.
We arrived late at night. Taxi driver dropped us off at the side entrance that has numerous stairs to the door. We had lots of luggage. As we got out of the cab, we saw some staff member in the lobby looking out. Instead of coming out to help us, he walked away. My husband, myself and our seven year old all carried/dragged multiple items up the stairs to get into the hotel lobby.
We checked in and decided that we would need to add a bed for the kid. House keeping came quickly to set up the bed but was reluctant to provide pillows for the additional bed. I had to repeatedly ask before they agreed to bring an extra pillow. Don’t understand why there is such resistance to equip the additional bed with pillow- after all, we did pay for the additional bed.
Everything else was pretty good during our first three-day-stay. We then went away to visit families elsewhere for a week before coming back to this hotel.
This time, our car drove onto the ramp at the front entrance. As soon as we entered the building, lobby manager came to offer us help. He helped us deliver luggage to our room. We are very appreciative of his assistance.
We ran into some issues at the front desk this time. They asked for our passports again and took our pictures for a second time. When I mentioned that we were just here a week ago and all information was taken already, we were told that all information has been erased as we checked out. When we checked in/out the first time, we informed front desk that we were making the hotel our base camp and will be coming in and out a few times. It’s strange that they would delete our information and redo everything all over again.
Again we need to add a bed. House keeping brought a roller bed which has a stained mattress pad. I asked them to bring a clean one, they said they could not. They said they didn’t have any clean pads. They said the only option is to remove the pad and put the sheets directly on the mattress. They further suggested that since the sheet is clean, dirty pad doesn’t matter and that every mattress pad under bed sheets has urine stains. His words made my stomach turn but I was too tired to fight so they went ahead put sheets on top of the mattress pad that has a big yellow stain. Again I asked for pillows for the additional bed, they refused at first, upon my insistence, they agreed to bring pillows. They also took out a blanket from the cabinets under television and put it on the bed.
When the seven year old was ready for bed, I opened the blanket and realized it’s cover is dirty. It’s dusty and has multiple stings of hair on it. I called house keeping, a lady quickly bought over a clean duvet cover for the blanket but refused to take away the dirty one. She insisted that we keep the dirty duvet in the closet. I did not understand her rationale but there isn’t anything I can do. So that dirty duvet cover stayed in the closet.
Maybe I should not have come back to this hotel.
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Price per night from:£37
Posted on Apr 20, 2026|Deluxe Double Room
Guest UserI came to Nanjing for Liu Yuning's concert, and the Regalia Hotel I chose this time truly exceeded my expectations. The hotel is about 3 kilometers from the venue, so a taxi ride was very quick. After the show, I could get back to my room quickly to rest, avoiding a lot of traffic headaches. The location is absolutely perfect for concert-goers. What touched me even more was the hotel's service, especially Ada at the front desk. She was so warm and attentive, making me feel incredibly welcomed from check-in to check-out. It added a lot of warmth to my solo fan-chasing trip. Although the room wasn't huge, it was decorated very cozily and was impeccably clean. The bedding was comfortable, allowing me to get a good night's sleep after days of rushing around and the excitement of the concert.
The only 'minor regret' was Nanjing's weather these past two days – the temperature fluctuated quite a bit, which was a bit unexpected. However, the hotel itself was always warm and comfortable. If I come to Nanjing again for a show or to visit, Regalia will definitely be my first choice!
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Price per night from:£45
Posted on Jan 1, 2026
Guest User
nice big rooms which is hard to find in Nanjing. the front desk service is great they respond to your request immediately. breakfast is good, especially the noodles and wanton is delicious. Just outside the hotel there is a McDonalds and many convenience stores and also restaurants. lots of parking spaces. the bed and the pillow are very comfortable, they change the bedsheets regularly. the negative side, the sound proofing is very bad can hear people talking from another room but they provide free ear plugs, the hygiene needs to improve a lot, the first room I had have a very strong urine smell coming from the toilet but they changed my room but the next room the shower drain was not cleaned and the bathroom was clogged. i informed the front desk and they informed the house cleaning immediately but the house cleaner did nothing and i have a flooded bathroom for 2 days, this was only sorted out when i told the house cleaner myself when i saw her, disappointed with the house keeper as she told me just remove the drain cap instead of her to clean the clogged drain. the floors is also not cleaned as it’s very dirty. was cleaned only after the 6th day of my stay. supposed to be non smoking hotel but still people smoke in the rooms. there is free washing machine and dryer but the dryer takes 2 hours to dry and still will not dry completely, the washer takes 48 minutes to wash cloths and there is only 2 washing machine and 2 dryer. lucky I stayed during the off seasons so not many people. overall stay is good. for the hygiene I would suggest the management to check on the hygiene of the rooms regularly which very important .
房间宽敞舒适,这在南京很难得。前台服务很棒,能迅速响应你的请求。早餐不错,尤其是面条和馄饨,味道鲜美。酒店外面就有麦当劳、便利店和餐厅。停车位也很多。床和枕头都很舒服,床单也定期更换。不足之处在于隔音效果很差,能听到隔壁房间的谈话,不过酒店提供免费耳塞。卫生状况亟待改善,我入住的第一个房间厕所里散发着浓烈的尿骚味,虽然酒店给我换了房间,但第二个房间的淋浴地漏没有清理干净,浴室堵塞了。我向前台反映了情况,他们立即通知了清洁人员,但清洁人员却什么也没做,导致我的浴室被水淹了两天。直到我亲自见到清洁人员并说明了情况,她才解决了问题。我对这位清洁人员很失望,她竟然只是让我把地漏盖拧下来,而不是自己清理堵塞的地漏。地板也很脏,没有打扫。直到我入住的第六天才打扫房间。酒店号称禁烟,但还是有人在房间里抽烟。酒店提供免费的洗衣机和烘干机,但烘干机要两个小时才能烘干,而且衣服也干不了;洗衣机洗衣服要48分钟,而且只有两台洗衣机和两台烘干机。幸好我是在淡季入住的,所以人不多。总体来说,入住体验还不错。关于卫生问题,我建议酒店管理层定期检查房间卫生,这一点非常重要。
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Price per night from:£21
Posted on Sep 4, 2026|Standard Queen Sunlight Room
じove゛qingzhi℘An older hotel, but its excellent location makes up for it. Transportation nearby is convenient, and the rooms are clean and tidy. We even got a complimentary upgrade during the off-season. The front desk staff were all very enthusiastic. We were very satisfied during our stay, and even received a follow-up call from the hotel after checking out. Overall, the experience was excellent! 👍
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Price per night from:£38
Posted on Sep 23, 2023|Classic Double Room
Anonymous User
We arrived at night and walked from Dongliu subway station. There was no light outside and the road was pitch black, which was scary. After arriving, there was no light and we walked around in a circle. It was not easy to find. In fact, it is located near the southeast of the community and is easier to find during the day. The bed is right at the entrance of the room, and you can hear people coming and going in the corridor. The sound insulation is average. The newly opened hotel is fairly clean. There is a foul smell in the bathroom, I don’t know if it is related to the weather. There is a storefront at the west gate of the community where you can have breakfast. The advantage is the affordable price.
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Price per night from:£14
Posted on Jun 30, 2026
Guest UserThe hotel's location is a bit off the beaten path, but parking is convenient. The interior is luxurious, and breakfast was decent. The room itself was clean, tidy, comfortable, spacious, and bright. The only downside is that there are many chargeable extras, although they are clearly priced.
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Price per night from:£29
Posted on Aug 9, 2026|Family Fun Zone Two Double Bed City View Suite - Enjoyment Of A Happy Reunion
MiaoIrisThe room was very clean, and many details were well taken care of. The kids had a great time, and we even got to watch a free football match in the room, haha! Also, a big shout-out to the lovely lady at the front desk on Sunday morning. She had a round face and wore glasses; I'm so sorry I've forgotten your name – my memory isn't what it used to be!
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Price per night from:£45