Almaty Business Hotels

Location location location! This property is very close to popular local attractions such as the cathedral and the Green Bazaar. The metro station is within walking distance. It is new, clean and quiet. The host is a very kind person and always ready to help. I had a really pleasant stay here. I would highly recommend this place to all my friends.

I stayed in Almaty for a day, just for a layover and some rest. I checked in late, after 6 AM, but the hotel was kind enough to extend my check-out until 2 PM. This gave me enough time to enjoy a perfect breakfast, freshen up, and catch up on some sleep. A special shout-out to the power outlets in the room; I didn't even need a travel adapter! The location is also fantastic, with all the major attractions within walking distance. Highly recommended!

Everything was okay, except for one thing: I asked for a higher floor and to be away from the elevator, but I was placed on a low floor facing air conditioners and right next to the elevator. When I asked to be moved, they said there were no rooms available (which was untrue, as I checked on *********** out of curiosity). The staff described some tourists as 'too picky,' which is unacceptable for a hotel of this caliber. Overall, it was a mediocre experience. The location, however, was excellent. That's why I didn't extend my stay for another two nights and happily moved to the Intercontinental, where the service and staff were much more pleasant.

The location is excellent, within walking distance to all major city attractions. The room was very spacious, almost a bit too empty; it would be even better if the soft furnishings had more design flair. The breakfast was incredibly rich and delicious, with large, sweet cherries and fresh fruit that started the day off perfectly. The front desk staff were also very responsible; although they didn't have extra bottled water at the front desk, they immediately notified housekeeping to bring some.

I had a wonderful stay here. Helpful staffs at the reception counter. Room facilities were all working well, and housekeeping was amazing as well. Convenient walking distance to local attractions - green bazaar, arbat street, ascension church, etc.

Overall, it was a good stay. The hotel has beautiful mountain views and a large, green property, although there aren’t enough walking paths throughout the grounds. The overall atmosphere still feels like the Soviet-era resort it once was, and that is reflected in the service as well. The restaurants are decent, but they’re overpriced, and it would be much more convenient if they had online menus. One downside is that guests are not allowed to use the spa after check-out.

Nice hotel but not close to city center. No eateries nearby neither. Will have to Yandex to the city center or order delivery. Breakfast buffet in the mornings with almost same selection daily but they're tasty enough so we didn't mind it. There's a rooftop restaurant/bar on the 11th floor called SHYN. Nice pasta, cocktails and DJ spinning till late.

The hotel is in a good location with spacious rooms. The level of service doesn't match the stated level. The bathroom is in terrible condition. The drain in the shower stall is clogged, and it's not fixed during cleaning. The shower faucet closes under its own weight, requiring a hand to hold it in place. You can shower in the bathtub, but the drain blocking valve is damaged, and the shutoff mechanism is broken. The valve is simply installed in the trap with blue tape 🤦🏻. The valve is difficult to remove, but it can be done. The faucet in the bathtub has no pressure, allowing for a good body wash, but washing your hair is extremely difficult. There's no ironing board or iron in the room; they are provided upon request, with a 20-30 minute wait. The ironing board is far from fresh, and a thin, multi-purpose cover is stretched over a dented metal frame, causing it to dangle in folds. There's no door lock (latch or chain), and the switch on the lock doesn't prevent hotel staff from accessing the room. Waking up to a service representative walking around the room is a real experience. I encountered this after the first night, and I've since put up a ”do not disturb” sign. If your room isn't cleaned in the morning, for any reason, it won't be cleaned that day without your reminder.

Perfect stay at the Novotel city centre, upon checking in Armand at reception noticed it was my daughter’s birthday few days ago so he gave my daughter & son as toy gift which was very sweet! The hotel has decent clean rooms & it’s in the perfect location, the Koke tobe cable carts are next door & Dostyk mall is a 15mins walk away. The hotel had a great breakfast spread with fresh pastries and a variety of food choices, lunch & dinner menu can be improved a little but still ok it just has a limited variety. Unfortunately, the pool & spa was under maintenance so was not open so we couldn’t use. Also thanks to Armand we got a late check out for both our rooms! A very nice jolly chap!

I had an excellent experience with Amir Zhoub and Yevgenia. They were both incredibly professional, friendly, and attentive. They went above and beyond to ensure everything went smoothly and made us feel genuinely welcomed and well looked after. Their kindness, patience, and outstanding service made the experience truly memorable. I highly recommend them both—thank you, Amir and Yevgenia!