Name: Eldorado Reno – A Caesars Rewards Destination
Address: Reno, United States
Rating: 7.8

United States

Las Vegas

Atlantic City

Reno

Laughlin

Stateline

The room was spacious and clean, and the hotel location was central. I just found the service to be lacking. For instance, there was no sign that the pool was closed during weekdays. I waited for some time when it was supposed to be open. It was only when I went to the reception that I found out about it, and that I could use the pool at Paris instead. It wasted my precious time.

Despite the do not disturbed sign, the maintenance guy just walked right into my bathroom while I was taking a bath to ask if he can change the air filter in my bathroom and the living room, after a super scary and awkward experience, he proceeded to knock again and asked again, ***. There is a sign respect it. Later on the team said this is scheduled maintenance (which no flyer or communications were given) so beware.

The hotel's location is excellent, very central and convenient for getting anywhere. Parking is 20 USD per day, rising to 25 USD on weekends. My main criticism, however, is that the room cleanliness left a bit to be desired. The windows were so dirty it was hard to see the street view, and there was noticeable limescale on the bathroom showerhead.

Location was great and beds were very comfortable but these were the only positives. We had no body shampoo and tissues as they hadn’t been refilled by housekeeping prior to check in. There was mold in the shower. The cupboard door to the refrigerator wouldn’t close. Only one small pool open. 

Our room was supposed to be Attraction view but all we could see was half the sphere and the top of the car park. Extreme waste of money. Until this hotel is refurbished I would recommend staying elsewhere unfortunately.

We really enjoy your stay here.  Affordable and centrally located in the *****.  Nice accommodations and parking.  We saved $5 parking a day by staying here.  Resort fee was just over $56.
I would definitely stay here again.  Beds were very comfortable and the AC worked great.

The service was fantastic, the room was incredibly clean and tidy, and it offered superb value for money! Facilities: The facilities were quite spacious and very well-equipped.

Overrated. Too expensive for what it is. Yes it’s nice and it’s an experience because it’s iconic. Very very loud everywhere very crowded. The hotel staff wasn’t really friendly many times not even answering to a good morning, my father is in a wheelchair and there’s an area where you have to call assistance for the lift because there’s no ramp and she questioned me why were we going to that corredor and said the shops were already closed. Housekeeping came in the room before the time whilst my father was in the bathroom and the paper of “do not disturb” was on the door. The bedroom wasn’t really clean for 240€ minimum a night even the floors in the bedroom corridors were full of little trash for hours. no complimentary water tea or coffee. The parking walk until the reception was very stressful with a wheelchair and 3 bags on the email they should say that you can drop off the bags at the entrance. For a five star hotel the bed sheets were crumpled and stained a lot of marks on walls and the chair stained. Bed was very comfortable. The toilet was amazing. The ****** staff are very nice. The view is amazing

Awesome customer service from Danny at Nobu. 
First time staying at Nobu in Caesar’s and got a free upgraded room. Was only there for a night since I had a flight in the morning but had a pleasant experience. Definitely worth checking out the place. Room was awesome. Definitely look forward to returning next time. 

The location couldn't be better. Minutes from the fountains and the heart of the strip. The room decor is aged but perfectly Vegas Chic! In-room amenities are poor. Even coffee will cost you $20!
Beware the see-through mirror in the shower; great for intimate couples, less good for family!

Took the nicer tower. Was good and clean enough. Have to pay for main pool. That was surprised. Other pool was not pleasant at all. So we did not use. Parking is not free. And I got charge more than I was told. But it was fine. But off boardwalk is strange as golden nugget next door is free. Basically we did not spent time at the hotel. Went at the beach and use the boardwalk ******* instead. It was easier as I initially planned to play when rest of family are enjoying the pool.

There were several fees that I didn’t expect such as $31 resort fee. $15 early check in fee for checking in at 2:00 rather than 4:00 and $10 for parking.
The place also needs updating. Two beds were standard size not queen size. 
Al things considered I would not be inclined to go back.

This is an absolutely gigantic hotel, inside and out. If you do not know how to read a map then this wouldn't be for you. There are 6 floors and many different elevators that do not all lead to the same place. Finding your car or even getting outside takes about 20 mins. Be prepared to walk a lot. It's also extremely packed at all times, and as expected the prices are higher than normal. It is centrally located, on the boardwalk and many things to do. But make sure you add lots of extra time. Also not all staff can give directions either which makes it difficult. Takes a couple days to get acquainted.

The sea view room has a view of the sea. The hotel is owned by a Japanese internet celebrity restaurant in New York. The ingredients are high-end and simple, and there are marble bathrooms. There are also disposable slippers in the room, which is available in high-end hotels. The coffee inside is made with very good coffee beans, and there are two Japanese chocolates, which are LAX brand. Check-in is in a specific room, and tea is also available.

Very nice room very clean excellent bathrooms. Very comfortable bed and pillows big beautiful television and amazing view. All the ******* are right downstairs and right across the street from each other.

As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera.  I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way.  it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel.

Was there for a event at events center hotel was very nice restuarants were great & fun , needs mini bars & usb plugs in rooms but other than that was very nice beautifully decorated for xmas

Caesars

Columbus

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