Alivio Hotel Cairns Reviews

The Staff were wonderful and so helpful, the food in the restaurant was amazing. This hotel is very opulent and beautiful. The pool area is great. We truly have enjoyed our stay.

The front desk service was pretty good. However, please note that check-in hours are strictly from 8 AM to 8 PM. The location in downtown Cairns is very convenient for transportation. Overall, it's a decent option.

Mixed Experience – Great Location, Poor Internet & Breakfast Setup The hotel is in a great location, and the room itself was clean, spacious, and comfortable. Facilities like the car park and lifts were well maintained and met expectations. However, as business travellers, the internet connection was a major letdown. The hotel appears to rely on a hotspot system, which was extremely unreliable—slow speeds and constant disconnections all weekend. Streaming services such as Netflix were unusable, and even basic browsing was frustrating. To make matters worse, the remote control had nearly dead batteries and worked intermittently. We were also disappointed with the rest and breakfast experience. After early starts each day, we were hoping for some quiet downtime in the afternoon, but this was hard to enjoy given the other issues. The weekend breakfast arrangement felt misleading. Instead of onsite breakfast, we received a $20 per person voucher to a nearby café. While the café was pleasant, it only opened at 7:30 am on weekends—not ideal when you're starting work at 6:30–7:00 am. And realistically, $20 doesn’t go far at most cafés these days, so it felt like a cost-cutting workaround rather than a genuine breakfast offering. On a positive note, Clara at reception on Saturday was professional and kind—she did her best to assist, though unfortunately there wasn’t much she could do. It seemed like her manager may have been present but avoided getting involved, which was disappointing given the situation.

The hotel staff are nice and friendly. Even i accidentally set off the smoke alarm causing half of the residents evacuated, they did not complain a single word.

Pretty ideal location, good coffee and breakfast. I'm happy. 

Bad overall experience, no WiFi for 4 days, barely any housekeeping, broken curtains and light seeping in through the room on your face right from 6 am in the morning forcing you out of sleep. Many better hotels available at much better rate right next to the esplanade. Book those.  Really bad experience for the rate charged by the hotel.  P.S - The buffer breakfast (prepaid) was really bad with hardly any options and all decent options including coffee were for extra charge.

There was an obvious and large stain on my bedsheet when I checked in the first day. I wonder if the house keeper had it changed. At one late night, there was a false alarm going off. Many customers gathered at the lobby for 15 minutes. Finally, a staff just told us the fact without any apologies. What a poor quality hotel it is. Last but not least, over the 4 night stay, the wifi in my room was not working. No remedy was offered. It was blamed on the cyclone, but the wifi in the lobby was normal .

Excellent service

Customer Service was absolutely fantastic and room was excellent

The room is very large and well-equipped. The front desk is very friendly and can store luggage. It is clean and sanitary overall. There is even a kitchenette and microwave, which is very good.

The hotel check-in time is in the afternoon. If you go too early, you have to wait until at least 1pm to check in. The hotel is newly decorated, but it takes 20 minutes to walk from the night market and the pier. But the room is indeed big and new, and it is cheaper.

The hygiene of this hotel is extremely poor. There were many red fire ants in the bathroom of the room on the first night. There were about 20 of them on the sink when I entered. The ceiling was full of mosquitoes at night. Even if I killed the red fire ants and mosquitoes, they would continue to appear. So I decided to change rooms the next day. The attitude of all the staff is very good. They all tried their best to help me solve the problem and were very friendly. But when we changed rooms the next day, there were still a lot of ants and mosquitoes in the bathroom, and there were also cockroaches. The situation was very bad. Will definitely not choose again!

The location is very good, the room structure is also great, all in all very satisfied

It was a little far from the center, but it was only about a 10-minute walk, so it wasn't a problem. The room was clean and comfortable. The view from the window was also nice✨ There was no cleaning service, and the towels could only be changed at the front desk at the right time, so that was the only inconvenience💦