Il Palazzo Boutique Hotel

Great location handy to walk to markets, sea front, aquarium etc… really friendly staff who made us feel welcome

Everyone was excellent. They stored our bags for 3 days while we went to Daintree, which was very kind of them. 5 stars!!

Great accommodation overall. Room was large enough for a family of 4. Only downside was the room we got was a bit dated. From the balcony we could see the 1000s of bats leaving the roost each evening which the kids loved. The location is fantastic, right next to the night markets with dozens of food options within a 2 minute walk. 5 mins from the lagoon that our kids swam in everyday, and 5 mins from Woolworths where you can stock up on groceries. We got a parking garage fob and dedicated parking space which was very convenient. Very enjoyable stay overall, the reach of the WiFi was a bit sketchy if you care about that.

The laundry was great to have as well as consistent AC. Staff were accommodating with our bags and local is awesome

We really enjoyed our stay at the Palazzo. It was a little tricky to find the parking garage at first, so we ended up parking in the central outdoor area and walking in. Our original room wasn’t ready upon arrival, but the staff quickly accommodated us with another room. The room itself was clean, cool, and very comfortable. Having a washer and dryer in the unit was a big bonus, and it was convenient that detergent was provided. The property felt very secure, with key fob access required for the apartments, elevator, and a separate fob for the parking structure. The staff will also hold your luggage during their operating hours, and they provide clear instructions if you’re arriving after hours. The location couldn’t have been better as there’s a Woolworths within walking distance for groceries, and the Night Market is just steps away. We were even able to walk to our Great Barrier Reef tour, and the Esplanade is only a 3–5 minute walk. Overall, it was the perfect location for our stay in Cairns.

Very central location but quiet. Rooms were well equipped but need some little things fixed. Staff were helpful and the room was very comfortable. Parking was free and very secure. A great place to stay.

Will never stay again staff rude. Parking required not given. Told park 2 blocks away pouring rain walk back with luggage. Just had 12 hour international flight to arrive with this garbage hospitality. Do yourself a favour book elsewhere

Margaret at reception was amazing. She provided us with great information regarding restaurants, tours and local transportation options. Il palazzo was ideally located just off esplanade but was a quiet respite at the end of busy days.