Reef Palms Motel Apartments

Reef Palms Motel Apartments Reviews

Reef Palms Motel Apartments

41/47 Digger St, Cairns North, Queensland, 4870, AustraliaView hotel details
Reef Palms Motel Apartments
Reef Palms Motel ApartmentsReef Palms Motel ApartmentsReef Palms Motel Apartments
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Guest Reviews of Reef Palms Motel Apartments

6.5/10
98 review
Verified reviews
Location6.6
Amenities6.5
Service6.4
Cleanliness6.6
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All reviews(98)
Positive reviews(5)
Reviews with photos/video(2)
Negative reviews(3)
Guest User
Deluxe Queen Studio Apartment
Stayed in Sep 2025
Solo traveller
1 review
4.5/10
Posted on Nov 2, 2025
Beware: They demand a $150 security bond when you check-in… many customers, including me, were caught unprepared and were very unhappy… especially how they already have your credit card information if there was damage to rooms. Also there are NO LIFTS, so I had to carry my luggage up 3 flights of stairs! Stairs were FILTHY!! As was the ‘green water’ pool Indian male at reception was extremely rude and abrupt to many customers, having an all-out yelling match with people in the room opposite me over a minor issue AND the female Indian receptionist was very rude and unwelcoming also… the staff (seems to be a family runny it) we’re generally very unhelpful and unpleasant DON’T waste you money on this place!!
Response from Property: Thank you for your feedback. Please note that we do not have any Indian staff working here. Regarding the security bond and the staircase, we have already mentioned these under our policies.
Guest User
Deluxe Queen Spa Studio Apartment
Stayed in Oct 2024
Solo traveller
1 review
10/10
Outstanding
Posted on Nov 27, 2024
Very enjoyable . Boutique motel in a quiet location , close to everything Very helpful staff I enjoyed my stay and will come back again May horton
Response from Property: Thank you. Appreciated.
宜㫥
Accessible Queen & Single Studio Apartment
Stayed in Jul 2023
Family
24 review
6.0/10
Posted on Aug 8, 2023
very weird stay since some mass. with help from owner of hotel, we managed the staying in ok.
Guest User
Deluxe Queen Spa Studio Apartment
Stayed in Feb 2023
Family
5 review
3.0/10
Posted on Apr 2, 2023
This is the worst hotel I have ever been. The man at the reception is rude and uncaring. It is a 3 storied building and there is no lift. It happened I broke a bone on my foot during travelling and it was with great difficulty I managed. They didn’t care and put me on the 3rd floor. What is more they don’t supply milk in the room and we had to buy milk for our coffee. I think the man is either ****** or hate customers. Do NOT stay there!!!
Anonymous User
Executive Family Studio Apartment
Stayed in Jan 2023
Family
13 review
7.0/10
Posted on Feb 17, 2023
Easy to get to from the airport. Room had good facilities and plenty of room. However smelt when we first arrived, although we got use to it. Staff were friendly.
M300516****
Deluxe Queen Spa Studio Apartment
Stayed in Dec 2024
Family
6 review
1.0/10
Posted on Jan 17, 2025
The worst hotel!!! No one!!! The first is poor hygiene. There are many bugs in the room. No measures have been taken. Friends, be careful. There are bugs on the bed when you sleep! And the room smells bad! The second is poor facilities. The facilities are old and aging. There is also a musty smell, which is very bad! The third is poor service. Because the air conditioner has a switch on the wall, we don’t know. We asked the staff, and the staff’s attitude was terrible! ! ! The hotel staff are all Indians. They are very hostile to Chinese people, and they dare to racially discriminate! ! ! I have been to so many places at home and abroad, but this is the worst hotel I have stayed in! ! ! No one!!! By the way, Indians in Australia are very hostile to Chinese people. It may be because of their inferiority and psychological imbalance. The local aborigines in Cairns are also not friendly. They often gather together and their eyes are very fierce! ! ! Everyone must go together! ! ! Especially girls! ! ! ! Never go out alone, don’t go to Cairns alone! ! ! !
Original textTranslated by Google
Response from Property: Thank you for your feedback. We would like to clarify that there are no Indian staff currently working at the motel. We also carry out pest control regularly to ensure cleanliness and comfort for our guests. Nevertheless, we appreciate your comments and thank you again for taking the time to share your experience.
Guest User
Deluxe Queen Spa Studio Apartment
Stayed in Dec 2024
Couple
9 review
10/10
Outstanding
Posted on Jan 11, 2025
It's a little far from Cairns Central, about a 30 minute walk, but it's nice because you can walk along the waterfront. There is no elevator, so it's difficult if you have a lot of luggage.
Original textTranslated by Google
Response from Property: We still appreciate your comments and thank you for sharing your experience. We truly appreciate it.
D8849****
Deluxe Family Studio Apartment
Stayed in Sep 2023
Travelling with friends
1 review
10/10
Outstanding
Posted on Oct 10, 2023
The room was big and clean. The only drawback was that we checked in late.
Original textTranslated by Google