Four Seasons Hotels in Cairo

The room was very beautiful. The hotel is situated in old buildings andhas old furniture but thats whats giving it its special spirit. The pool is avarage size-not big, not small and the deep is around 165cm. The water needs to be cleaned. But its very good for kids and also for adults. In the night there were swimming courses for kids from outside the hotel, which made the garden area very crowded and noisy. Our big thanks belongs to Mai from reception. She was very proffesional, helpfull and made our stay comfortable.

If we consider Egyptian standards, this hotel in Cairo is probably one of the best. If we refer to the European standards of 5-star Kempinski hotels, there would be a lot to correct. From the fact that the staff should respects privacy (they just walk into the room, while I were naked going to shower and then leave, without apologizing and laughing loudly), to the fact that there is a glass screen in the shower (same in 3 different rooms) leaking water, floods the bathroom or, say, the security service harassing you at 2 in the morning because of a ”suspicious” item in the suitcase, although the same thing was in the suitcase of the previous two arrivals and no one paid attention (it was a steam iron). In general, the staff is forced to be polite and they are very slow. Just a very kind restaurant receptionist and one nice waiter in Osman restaurant. I believe that this is the maximum that Kempinski manages to achieve in terms of its own standards considering the mentality of Egypt.

Hotel staff are friendly and helpful. Especially the staff who wearing blue work uniform,they call him Benmen maybe,he was really supportive staff,he is super nice,he taught me how to call the driver on the Uber and not be tricked by the driver.Everything he can help.I felt thankful to him.Also location was quite and safe.They have updated my room,the room was great and big enough,every room have balcony.The design of hotel was excellent.and there are cafe,cinema,shops.It’s very convenient. I felt so comfortable to stayed in AL MASA hotel. I will choose here if i go to Cairo again

+ Very good location, very clean, modern room, nice heated pool, very good selection of breakfast items, very friendly staff + they gave late check out for free till 4 pm when requested in the morning, very helpful as our outbound flight was in the evening - The directions at airport could have been better to take the trolley to the airport walk bridge (not hotel's fault). -The queue at checkout was long, so keep spare time aside to reach the airport check-in on time. - The key card stopped working at 12pm even though a late checkout was offered. I had to go to the reception to get it reactivated

The hotel was terrible, upon entering the lobby, people were smoking inside. And my room was SO old, it did not look like the booking page photos, the bathtub was all scratched, the bathroom just looked so old and gross. The vent was NOISY and smelly. The sofa looked like it was 20 years old and all dented. The bed did not look made. Pillows looked like it had just been slept on. The lamp shade was crooked. The carpet looked so dirty. This hotel is in need of a renovation. I couldn’t stay there after what I saw and requested a change of room. And they were able to put me in the new annex and it looked much more acceptable and normal there.

Love everything of our staying in your hotel , except the intensity of the water supply from the shower head is a bit weak.

In general, it is not bad for me to stay in a single room with a common bathroom for 10 nights. Above all, I would like to express my gratitude to the staff's efforts to manage the City Hostel clean which is too old and out fashioned building. * Location & Transportation Without noise, it is the best location to stay. It is located at 2 2-minute walk distance from Attaba subway station that connects to the Ramsis Railway Station and the Egypt Museum, only 1~3 stops away, charging 6 EGP per way. Of course, you can go to both by walk in 20 minutes. It means you can also enjoy the Nile riverside which is close to the museum. And it is a 2-minute walk distance from the Attaba market which is the biggest public market in Cairo and so many locals visit to buy their livelihoods stuff at a cheap price. In addition, you can also walk to the Al Azhar Mosque and Khan El-Khalili traditional market in 30 minutes, and St. Marc Coptic Orthodox Cathedral in AL Azbakeya in 10 minutes Two problems I experienced are firstly the noi⁹sy from 8 am to 3 am outside the building due to market area and cars' horns. It took 3 days for me to adapt it. Any room in the hostel cannot escape it without changing the windows to soundproof ones. If you are sensitive to sound, it is better to find other lodges in a residential area or modernized ones. Secondly, its location on the Uber taxi map and other maps is not accurate, so drivers have some problems in finding the city hostel. I have to meet them in front of the KFC next to the Attaba subway station. The signboard of the hotel is too small to recognize it. * Building and room conditions Like many other buildings in Cairo, the hostel building is old and shabby. The interior design and facilities are also outdated. However, the staff manages it so clean, particularly a common toilet and shower room. It is quite convenient a washstand in each room. However, it is bad there is no electronic kettle to boil water in a room or a common space. I could not enjoy my tea or coffee time at any time. I have to ask for hot drink water every morning when receiving breakfast, and store it in my tumbler. It will be better to provide a tea or coffee service area in the hostel. * Cleanness & Safety Cleanness and safety are very good. I have no issue with this. * Services There is no basic service that most guesthouses provide in general: toilet paper and drink water. Wifi is too weak to use the internet. Other services like laundry are satisfied. * Others During my stay, I couldn't enjoy having an exchange time with other travelers. I think it is because there is no reason to stay in a common space where only sofas and a table are. Largely guesthouse provides a commonplace where guests enjoy better the internet or drinks including tea or coffee and foods, which makes guests meet each other naturally and structurally. In conclusion, if the hostel provides basic services like toilet paper and commonplace with drink water and electronic kettles, it will be much better. And it is necessary to change its signboard so that is more recognizable. Except issues I mentioned above, it is a very good budget lodge.

We arrived to Cairo to stay at the marriot hotel, a former beautiful palace. Unfortunately and even though we were given a really nice garden view room, we had some problems (noises) with the bathroom pipes during the night. Nevertheless the following day we explained the problem and we were not only changed without any question but offered an even better room! Thanks Qamar for all your help! This is what a 5 star hotel should be!

Hotel is nearby to Qasr El Nile. One of the most affordable hotel compared to the rest sitting on Nile River. Room is nice with Cairo Tower view. But the wifi connection in room is very poor, same with room service, no one answered the calls, either it was purposely disconnected (wasnt sure about this) or the phone picked up and left unanswered (you literally could hear the staffs talking and laughing on the background).