Sofitel Cairo Nile El Gezirah

Sofitel Cairo Nile El Gezirah Reviews

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St, El Orman, Zamalek, Cairo, Cairo Governorate, 11518, EgyptView hotel details
Sofitel Cairo Nile El Gezirah
Sofitel Cairo Nile El GezirahSofitel Cairo Nile El GezirahSofitel Cairo Nile El Gezirah
Check available rooms for your travel dates
We Price Match

Guest Reviews of Sofitel Cairo Nile El Gezirah

8.8/10
Very good
103 review
Verified reviews
Location9.0
Amenities8.5
Service8.9
Cleanliness8.8
Filter by:
Sort by:
All reviews(103)
Positive reviews(94)
Reviews with photos/video(32)
Great location(22)
Loved the view(18)
Awesome stay(14)
Great service(13)
Tasty food(9)
Clean and tidy(8)
Easy to get around(4)
Negative reviews(9)
Earth rover
Luxury Twin Room With Full Nile View
Stayed in Dec 2025
Solo traveller
90 review
5.5/10
Posted on Jan 17, 2026
Facilities: If you're comparing it to similar hotels in my home country, it's really bad. Don't expect much at all. Cleanliness: It's okay, that's just how Cairo is. Environment: Very noisy, and the room isn't soundproofed. All rooms have balconies, so you can clearly hear the sounds from downstairs. The religious ceremonies downstairs early in the morning were very loud. Service: I suggest Ctrip (or Trip.com) thoroughly check this room type, as I don't think it matched the room type I booked.
Original textTranslated by Google
Response from Property: Dear Valued Guest,BonjourWe regret to learn that your stay did not fully meet your expectations, particularly regarding room facilities, outside noise levels, and the overall environment. We understand how disappointing this must have been and sincerely apologize for the inconvenience occurred.Regarding the room type, kindly be informed that our Front Office Team provided you with the booked Room category, as we regret to learn that it did not meet your expectations. We also continuously review our facilities and room offerings to provide accurate descriptions and better guest experiences.We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable and seamless stay at Sofitel Cairo Nile El Gezirah.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Suhaib Assaad
High Floor Premium King Room With Partial Nile View
Stayed in Dec 2025
Family
2 review
8.5/10
Very good
Posted on Jan 9, 2026
Location excellent, rooms spacious and luxurious. Wet areas require service and repairs.
Response from Property: Dear Valued Guest,BonjourWe are delighted to hear that you enjoyed our excellent location and the spacious, luxurious rooms. We value your input and constructive feedback, as it helps us continuously improve our facilities and guest experience, and we look forward to welcoming you back in the nearest future to your "home away from home" in Cairo.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Guest User
Luxury Twin Room With Full Nile View
Stayed in Dec 2025
Business traveller
2 review
9.5/10
Amazing
Posted on Jan 16, 2026
This is my second time in Cairo and second time in Sofitel. For sure I can recommend this hotel.perfect location,very nice view,high level conditions.
Response from Property: Dear Valued Guest,BonjourThank you for your kind feedback and for choosing Sofitel Cairo Nile El Gezirah for the second time.We are delighted to hear that you enjoyed the perfect location, beautiful view, and high standards throughout your stay. Your recommendation means a lot to us, and we look forward to welcoming you back in the nearest future for many more memorable experiences at your "home away from home" in Cairo.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Guest User
Luxury King Room With Full Nile View
Stayed in Mar 2025
Business traveller
4 review
10/10
Outstanding
Posted on Apr 28, 2025
Strategic location and great hospitality. Breathtaking full view of Nile river.
Response from Property: Dear Valued Guest,BonjourThank you for your kind words regarding our strategic location and hospitality. We are delighted to hear that you enjoyed the breathtaking views of the Nile River during your stay.Thank you for making Sofitel Cairo Nile El Gezirah your choice, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next nearest stay to your "home away from home" in Cairo.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in Aug 2025
Business traveller
1 review
7.0/10
Posted on Sep 8, 2025
There is a noticeable exploitation of the customer through the reception staff
Response from Property: Dear Valued Guest,BonjourThank you for sharing your feedback regarding your experience with our reception staff. We take such comments seriously, as guest satisfaction is our priority. Your concerns will be reviewed to enhance our service quality, as we wished to have known more details in order to act accordingly.We do hope to have the pleasure of welcoming you back in the nearest future for better experiences.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in Nov 2025
Travelling with friends
13 review
10/10
Outstanding
Posted on Dec 9, 2025
Location, service, staff – everything was great! 🥰
Original textTranslated by Google
Response from Property: Dear Valued Guest,BonjourThank you for your kind feedback. We’re delighted to know that you enjoyed the location, service, and the attentiveness of our Team. We look forward to welcoming you back again in the very near future to your "home away from home" in Cairo.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in Nov 2025
Family
3 review
10/10
Outstanding
Posted on Jan 11, 2026
Amazing experience i love sofitell!!!! <3
Response from Property: Dear Valued Guest,BonjourWe are thrilled to hear that you had an amazing experience and enjoyed your stay at Sofitel Cairo Nile El Gezirah. Your kind words motivate our team to continue delivering exceptional service and memorable experiences.We look forward to welcoming you back in the nearest future to many more unforgettable stays to your "home away from home" in Cairo.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
DRESNER
Luxury King Room With Full Nile View
Stayed in Dec 2024
Booked for others
4 review
10/10
Outstanding
Posted on Jan 18, 2025
Good location with excellent services , staff are friendly and helpful , nice Nile river view
Response from Property: Dear Valued Guest,BonjourIt was our pleasure having the chance to have you with us, as we are delighted to know that you fully enjoyed your experience with us at Sofitel Cairo Nile El Gezirah, which is always a great pleasure to receive such high ratings from our Guests, as it truly serves as a motivational factor in striving to achieve excellence.Thank you for making Sofitel Cairo Nile El Gezirah your choice. The Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next nearest visit.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Guest User
Luxury King Room With Full Nile View
Stayed in Nov 2024
Solo traveller
3 review
7.5/10
Posted on Dec 30, 2024
Room smell bad and old, location is great in front of Nile river, staff was so helpful and polite
ChPang
High Floor Premium King Room With Partial Nile View
Stayed in Oct 2024
Couple
14 review
9.0/10
Great
Posted on Dec 7, 2024
The hotel is centrally located in a quiet area in Zamalek and easily accesible to all atttactions in Cairo. The hotel has aged and yet being maintained fairly.
Mike Kol
Club Luxury King Room With Full Nile View
Stayed in Sep 2024
Solo traveller
33 review
10/10
Outstanding
Posted on Oct 15, 2024
The view was amazing, breakfast good and staff very friendly. Would stay there again.
Dejitar
Luxury King Room With Full Nile View
Stayed in Jan 2024
Travelling with friends
34 review
7.0/10
Posted on Feb 7, 2024
No doubt the view is great, but it’s the hotel in Egypt, and the service is not worth the money.
Response from Property: Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Rest assured that your constructive comments will be shared with the concerned department heads for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially,Iman El GabalyGuest Experience Manager
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in May 2024
Couple
5 review
5.0/10
Posted on Jun 22, 2024
This is the worst hotel I have ever been. I stayed in there for two nights. I enjoyed the Jacuzzi with my swim suit. After that I wanted to swim in swimming pool, the staffs said that my swim suit is made by cotton as underwear, so I could not swim there. I have shown the label (80% Nylon) to them and they asked me to take off my swim suit for double checking (I was nude and insulted in the dressing room). Moreover, their staffs challenged my Englishand took the photo of my swim suit without my permission. I claimed that I would make the complaint to their headquarter and they refused to provide their business card and name to me. I felt angry and their assistant manager, Mr Saad (the only one was willing to show his business card) could not help. I wonder why my swim suit could be used in Jacuzzi, but not swimming pool. Why they could take the photo on my swimming suit, insulted me (as I naked to them) and refused to take the responsibility. I felt very bad and angry. They have the excellent hardware and swimming pool, but you could not use it, why not choose other more user friendly hotel? If you want to have a great holiday, don't take this hotel, only disappointment left to you. If you want to spoil your vacation, this is excellent choice. Thank you.
Response from Property: Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take this very seriously and rectify any unusual shortfalls that may have occurred during your stay.Your feedback has been most valuable and we have addressed the issues with the Hotel’s Concerned departments and will also integrate this in our training program to ensure the non-reoccurrence of such mishap.Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations.Sincerely Yours,Iman El GabalyGuest Experience Manager
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in Nov 2023
Couple
98 review
10/10
Outstanding
Posted on Dec 28, 2023
Next to nile river..good view..nice in house restaurant..love tajin..
Mukhtash
Premium Twin Room With Partial Nile View
Stayed in Nov 2024
Travelling with friends
18 review
10/10
Outstanding
Posted on Dec 10, 2024
So good hotel i like it